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Sea Logistics Customer Care Specialist, Export is responsible for supporting export customer care activities, customer communication, shipment follow-up, and internal coordination to ensure smooth service delivery. This role is suitable for a fresh graduate or junior candidate who is keen to learn, service-minded, and interested in building a career in sea logistics and export customer care.

How you create impact

1. Export Customer Care Operations

• Handle daily export customer care activities in line with customer requirements and service expectations.
• Act as the key contact point for export customers on shipment updates, inquiries, and service requests.
• Follow up on shipment-related matters, pending issues, and customer requirements until closure.
• Support export business through regular customer follow-up and service coordination.

2. Stakeholder Management

• Build and maintain strong customer relationships through proactive communication and service engagement.
• Respond to customer inquiries in a timely, professional, and accurate manner.
• Manage customer expectations calmly, especially when handling urgent requests or demanding requirements.
• Support customer visits and service review discussions when required.
• Maintain a customer-first mindset and contribute to consistent service delivery.
• Coordinate closely with internal teams to ensure customer requirements are understood and followed up properly.
• Work with relevant stakeholders to support smooth shipment handling and issue resolution.
• Escalate service issues, shipment concerns, or customer requirements when necessary.
• Ensure clear communication flow between customers and internal teams.

3. Proactive Follow up and Accuracy

• Monitor shipment-related updates and provide customers with accurate information.
• Maintain accuracy in customer communication, shipment follow-up, and service-related updates.
• Help prevent service errors, delays, penalties, and communication gaps through proper coordination.
• Support service quality through timely and accurate follow-up.

4. Engagement & Improvement

• Support regular customer engagement through calls, follow-ups, and customer visits when required.
• Share customer feedback to support better service improvement and internal alignment.
• Support continuous improvement in customer care processes, communication flow, and service quality.

What we would like you to bring

Education & Experience

• Fresh graduates are welcome to apply; candidates with up to 2 years of relevant working experience will also be considered.
• Strong interest in sea logistics, export operations, freight forwarding, or customer care.
• Basic understanding of sea export processes will be an added advantage.
• Import knowledge or exposure will be an added advantage.
• Customer service, logistics, freight forwarding, or export operations experience will be preferred but is not mandatory.

Technical Skills

• Basic understanding of shipment coordination, customer follow-up, or export logistics is preferred.
• Able to manage customer inquiries, shipment updates, and service follow-up accurately.
• Intermediate Microsoft Excel skills will be an added advantage.
• Able to work with internal systems and maintain accurate customer or shipment-related updates.

Additional Skills

• Strong spoken and written English communication skills are required.
• Good communication skills with the ability to engage professionally with customers and internal stakeholders.
• Proactive, responsible, and able to support urgent matters when needed.
• Flexibility may be required to support urgent customer or operational matters when needed.
• Local customer visits and weekend standby support may be required when necessary.

What's in it for you

• Opportunity to build a career in sea logistics and export customer care.
• Exposure to export shipment coordination, customer engagement, and international trade.
• Opportunity to work closely with diverse customers and internal logistics teams.