It's more than a job
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
Our Global Operational Key Account Manager (OKAM) is responsible for delivering an exceptional operational experience for strategic global customers. You will act as the primary operational owner for your assigned accounts, leading cross-country and cross business unit coordination to ensure service excellence, customer retention, and sustainable growth.
How you create impact
- Serve as the primary global operational point of contact for assigned key accounts
- Build and maintain strong, long-term customer relationships through regular engagement and reviews
- Provide end-to-end operational oversight across Air and Sea Logistics, countries, and regions
- Lead and coordinate the Operational Key Account Team (Network OKAMs, OKAS, and supporting teams)
- Translate customer operational requirements into effective internal solutions and processes
- Manage operational escalations, including service issues and claims of a structural nature
- Drive continuous improvement initiatives to enhance service quality, efficiency, and cost performance
- Support onboarding and implementation of new business and customer solutions
- Collaborate closely with sales and operations to deliver corrective actions and performance improvements
What we would like you to bring
- Bachelor’s degree in Business, Logistics, Engineering, or a related field
- Proven experience managing global or multinational customer accounts
- Strong knowledge of international freight forwarding
- Demonstrated ability to lead and influence virtual, cross-functional teams
- Excellent communication, stakeholder management, and analytical skills
What's in it for you
At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career.
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
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