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This role is responsible for ensuring 100% inventory accuracy through rigorous investigation and stock-counting protocols, maintaining transparent communication with operations and customer service team as well as the quality team, and supporting the warehouse management team in meeting strict regulatory and quality standards. This position acts as a critical link between the physical floor operations and the digital accuracy of the Ciel WMS and other/ NON- WMS reporting systems. Maintain inventory accuracy and integrity in line with contractual requirements – minimising errors and resolving such errors in a timely and efficient manner. 

How you create impact

• Knowledge of Good Distribution Practice (GDP)
• Lead detailed inventory investigations into discrepancies, including third counts, damages, and missing stock.
• Learn and strictly follow pharmaceutical disposal processes to ensure compliant handling of expired or rejected products.
• Work closely with Operations and the Quality Team to ensure all stock-related activities meet industry standards.
• Process returns, ensuring all returned goods are inspected, documented, recorded, processed accurately, and handled in line with customer expectations and system protocols.
• Ensure damaged stock is quarantined and made unavailable in WMS in a timely and traceable manner.
• Support inventory accuracy by ensuring proper labelling and assisting in cycle counts and stock investigations as required.
• Monitor inventory movement across departments and raise quality event for deviations or discrepancies in process or system handling.
• Serve as a primary point of contact for team leaders and management in relation to stock issues, providing regular updates and resolving queries.
• Collaborate daily with the Warehouse Manager to align on operational priorities.
• Use professional email etiquette to manage expectations and documentation.

What we would like you to bring

• Collaborative team player and can work individually and as part of a team, willing to assist across different departments and cover peer roles when necessary.
• Effective communicator being able to relay complex stock information to both internal teams and external customers.
• Experience in warehousing and distribution.
• Committed, reliable and honest.
• Problem-solving capability.
• Self-starter capable of working with minimum supervision – proactive and results oriented. When primary tasks are completed, identify secondary priorities and/ or offer support to the wider team.
• Analytical thinking
• Good communication skills - verbal and non-verbal
• Interpersonal skills
• Attention to detail
• Proactive and results driven 

What's in it for you

As well as our competitive pay rates and superb training opportunities, we also offer a great working environment. You will be respected and valued if you work for us and have genuine opportunities to progress and develop.

 * 26 days holidays plus bank holidays * 2 volunteering days per year * 3 x Life Assurance Option if you join the KN Route2 pension scheme * A tailored personal development and training programme. * Trusted and empowered to deliver and be your best. * Enhanced Maternity/Paternity Leave * Cycle to work scheme * Discount on high street stores and local supermarkets (Tesco, Asda, Sainsburys & more) * Refer a friend scheme.

Health Cash plans will be also available to you. The easy-to-use plan provides you with a range of valuable cash benefits and services and gives you money back towards the cost of your routine healthcare, up to set limits, helping you to budget for essential health costs such as optical, dental and therapy treatments.

As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation