It's more than a job
As part of the Contract Logistics team at Kuehne+Nagel, you will play a key role in designing, managing, and optimizing solutions that keep goods moving efficiently. Whether you’re leading a team, engineering processes, or driving projects, your work ensures that our customers’ products are stored, handled, and delivered with precision. From everyday essentials to seasonal items, what we do in Contract Logistics impacts businesses and communities around the world. At Kuehne+Nagel, your contribution goes far beyond the warehouse—it helps shape the flow of global trade.
How you create impact
Your primary objective will be to deliver an outstanding level of service through your team of Customer Service Specialists by providing leadership + direction ensuring that all supply chain processes are seamless for our customers. You will do this by working with a variety of internal + external stakeholders while focusing on the
following key objectives.
- To ensure teams respond to customer requests on time, identifying + solving issues, complaints or disputes in a professional manner.
- To ensure teams manage + process received orders in the system, handing them over to the warehouse operations team for completion.
- To ensure teams communicate with customers regarding order status or when issues arise.
- To ensure teams prepare + sort documents such as cycle count reports, invoices then identify + interpret data for system entry.
- To ensure teams are coordinating with customers to submit billing as per agreed timeframes along with required supporting documents, monitoring + following up any discrepancies in original tax invoices; escalating as necessary.
- To identify + implement solutions aimed at continuous improvements within the customer portfolio (e.g. data quality, turnaround times, + customer satisfaction).
- To ensure compliance with all customer contractual obligations on the part of the company.
What we would like you to bring
- Proven exprence in contarct logisctics and/or in Sea logistics customer service
- Experience in a supervisory or team leader role is preferred.
- Fluent in English
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.