Job Description
Sea Logistics Operational Care Manager, Export

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

How you create impact

You will be joining our Operational Care Team to add your leadership expertise + skills to the delivery of operational excellence.

You will be responsible for the delivery of operational excellence through your operational care center (OCC) team by providing leadership + direction, while continuously optimizing production costs.

What we would like you to bring

  • To support collaboration between customer care locations (CCL), sales as well as system + processes to deliver a great customer experience, supporting the development of new + existing customer targets. 
  • To ensure supplier relationships are created + pro-actively managed, ensuring delivery to service level agreements (SLA) + global partnership rules (GPR). 
  • To conduct regular anytime conversations with all direct reports to discuss + ensure traction on delivering performance + development goals. 
  • To conduct daily + weekly stand-up meetings with your team to identify + resolve business issues. 
  • To contribute as process owner to continuous improvements of processes + controls for lean processes focusing on cost effectiveness + productivity. 
  • To ensure compliance to financial + revenue care guidelines. • To undertake the responsibilities of the national/cluster dangerous goods coordinator. 

What's in it for you

At Kuehne+Nagel, you’ll be part of a global logistics leader that believes in creating real impact on business, on customers, and on careers. Here’s what you can look forward to:

  • Global Exposure: Step into a world of international opportunities with a presence in 100+ countries.
  • People-Centric Culture: Join a team where your voice matters and people genuinely care.
  • Learning & Development: Grow with us personally and professionally through world-class training and career pathways.
  • Innovation & Sustainability: Be part of a future-focused company driving real change in logistics and the planet.
  • Rewards & Recognition: Get rewarded for your passion, performance, and potential.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.