Sea Logistics Reefer Manager

Job Description

It's more than a job

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

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Are you ready to lead a specialised team that delivers exceptional customer service in one of the most dynamic areas of Sea Logistics? As the Reefer Customer Care Manager, you will play a key role in driving service excellence, developing talent, and shaping customer experience in a temperature‑controlled logistics environment. Join us in leading a high‑performing team and ensuring our customers receive best‑in‑class support every step of the way

How you create impact

Lead, coach and develop the Reefer Customer Care team to ensure high‑quality service delivery and strong customer relationships.
Coordinate day‑to‑day operations, including resource planning, training, and coverage for absences.
Foster strong collaboration with Shared Service Centres, Operational Care Centres, Branch Management, and Sales
Ensure customer satisfaction through proactive service, problem solving, and continuous improvement, supported by NPS measurement.
Manage team performance, conduct regular 1:1s, performance reviews, and support career development.
Oversee compliance with all contracts, SOPs, Quality Management Systems, QSHE standards, and GXP/GDP requirements
Support onboarding and retention of customers, including direct visits and cross‑functional collaboration.
Drive process improvements using CAPA, TIP, Supplier Management and lean working methods.

What we would like you to bring

Strong leadership skills with the ability to coach, mentor, and support team development.
Excellent communication skills, both written and verbal, with strong interpersonal abilities.
Excellent organisational skills and the ability to prioritise, plan and meet deadlines.
A deep understanding of team dynamics and how to get the best out of individuals.
Proficiency with MS Word, Excel, PowerPoint and MS 365.
Experience in transport/logistics management, ideally within Sea Logistics and reefer operations.
Knowledge of Kuehne+Nagel Sea Logistics systems and processes (preferred).
Fluent English language skills.

What's in it for you

In this role, you will have the opportunity to lead a specialist team within a global logistics leader, with a strong focus on innovation, customer excellence, and continuous improvement. You will work in close partnership with our operational network, commercial teams, and shared service partners, giving you broad exposure to strategic and operational activities. We offer a collaborative working environment, professional development opportunities, and the chance to influence both service quality and team success in a business‑critical area of Sea Logistics.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.