It's more than a job
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
How you create impact
- Handle all customer requests according to service levels, procedures, and KPIs
- Monitor customer shipments, provide proactive updates, and resolve issues collaboratively with internal stakeholders.
- Document deviations, investigate root causes, and analyse performance using KN systems (TIP, EQMS, CoreLog, NPS).
- Ensure accurate transfer of customer requirements into KN systems to enable successful OCC execution.
- Manage tasks through Business Process Automation tools and maintain oversight via the CCL Dashboard.
- Qualify inquiries, prepare quotations, and support up‑selling within corporate pricing guidelines.
- Liaise closely with Sales to ensure smooth onboarding of new customers.
- Monitor carrier/vendor performance, escalate discrepancies, and support claims management from reporting through closure.
What we would like you to bring
- Strong customer service orientation with excellent interpersonal and communication skills.
- Ability to work independently and collaboratively within a team.
- Strong problem‑solving capabilities and resilience when facing challenges.
- Excellent organisational skills and time management to prioritise and meet deadlines.
- Comfort with change and ability to adopt new technologies quickly.
- Experience with MS Office / 365 and related operational systems.
- Previous experience in sea logistics, import/export, or handling reefer containers.
- Fluent-level English skills
What's in it for you
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.