Job Description
Sea Logistics Operational Care Specialist, International Supply Chain

It's more than a job

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

Provide frontline support for ISC operations, handling customer queries, issues, and coordination to ensure efficient, high‑quality logistics service.

How you create impact

  • Qualify and enter customer orders accurately into the operational/execution process.
  • Provide timely, accurate, and helpful information to customers to support a seamless experience.
  • Ensure strong customer engagement, satisfaction, retention, and reactivation in collaboration with destination offices and regional teams.
  • Provide, document, and follow up on quotations and opportunities in alignment with customer account strategies.
  • Ensure all customer contact details, service requirements, and updates are accurately maintained in KN systems.
  • Support best‑in‑class customer onboarding and reporting delivery to align with client’s SOP/KPI requirements to achieve Customer Promise KPI Target.
  • Perform purchase order and shipment qualification following global and local working instructions.

What we would like you to bring

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What's in it for you

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Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.