It's more than a job
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
How you create impact
The Operational Care Specialist is responsible for ensuring that our internal customers’ experience is a positive one each and every time they engage with the Operational Care Center (OCC). Specifically, the Operational Care Specialist is part of a team within the OCC, who are responsible for direct interaction with Customer Care Locations (CCL), proactive customer service, problem solving, follow up, and interaction with our customer service colleagues.
- Ensure accurate file processing by strictly adhering to company policies and procedures, while maintaining real-time visibility of shipment status.
- Manage and prioritize customer-specific needs by responding to inquiries and requests across multiple communication channels.
- Partner with the CCL to uphold customer commitments by analyzing KPI reports and supporting the implementation of corrective and preventive actions.
- Collaborate with the System Process team to enhance automation and streamline Operational Care workflows.
- Maintain comprehensive customer data within core operating systems by initiating Business Profile creation and updates, and managing Wiki page content for accuracy and accessibility.
What we would like you to bring
- High school diploma or equivalent
- 1+ years of freight forwarding experience
- 1+ years of customer service experience
What's in it for you
At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-TD1
Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.