A Career at Kuehne+Nagel is Much More Than Logistics
Working in the operational team at Kuehne+Nagel, you play a key role in optimizing processes and ensuring the smooth flow of inventory and shipments. But that’s not all. Thanks to your work, essential medicines reach patients on time, and critical deliveries – from wind turbines to semiconductors – arrive where they are needed most. At Kuehne+Nagel, our work is much more than you can imagine.
Job Purpose
Sea Logistics Customer Care Specialist supports customers by providing helpful information, answering questions, pricing and responding to complaints. To provide front line support for clients and customers and to ensure that customers are satisfied with products, services, and features.
To be accountable for maintaining excellent service for our internal and external customers. They are account owner of house accounts (personally own an account portfolio).
How you create impact
Main Responsibilities
- Customer Care and Satisfaction: to pro-actively advise and consult to ensure customer satisfaction
- Shipment Management: Qualification and entry of customer orders into the operational execution process
- Quotation Management: Qualification of customer inquiries, provide KN quotations and updates, set final selling price with individual adjustments within the given price band and in line with the national leeway in decision-making (front-line empowerment)
- Customer On boarding: Inclusion and transfer of customer requirements into the KN systems; Accompanying (initial) customer order
- Customer Data Management: Maintenance and integration of customer data in the KN systems
- Operational Customer Relationship Management: knowledge exchange with the sale; Establishment of an operative customer relationship (sales support)
- Reporting (creating, refining and reviewing reports)
- Invoicing
- Approve providers / vendor invoices
What we would like you to bring
Candidate Profile – Requirements Overview
- Bachelor’s degree in a relevant field such as Logistics, Supply Chain, International Business, or a related discipline
- Minimum 2–5 years in the following areas:
- Customer interaction and problem solving
- Sea Logistics operation
- Freight Forwarding industry
- Key Skills & Competencies:
- Collaboration and teamwork
- Advanced english
- Strong interpersonal skills
- People management capabilities
- Conflict resolution
- Self-awareness and self-development
What's in it for you
This is more than just a training position; it’s an opportunity to shape the future of air logistics by empowering teams through meaningful learning experiences.
You’ll have the chance to collaborate with global experts, influence key development strategies, and grow your career in a dynamic, international environment.
If you’re passionate about logistics and driven by sharing your knowledge, you’ll thrive in a role that values initiative, creativity, and making a real impact in the worl
Who We Are
Logistics shapes our daily lives – from the products we use to the healthcare we rely on. At Kuehne+Nagel, your work is more than just logistics – it’s about enabling everyday and extraordinary moments in people’s lives around the world.
As a global leader with a rich history and a vision for the future, we create a safe and stable environment where your career truly matters. Whether we’re delivering life-saving medicines, implementing sustainable transport solutions, or supporting local communities – what you do makes a real impact. Your career is so much more than you can imagine.
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