It's more than a job
As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
We are looking for a customer-focused Sea Logistics Customer Care Specialist to join our team. In this role, you will act as the frontline contact for customers, ensuring a seamless service experience by managing shipments, handling inquiries, and delivering tailored logistics solutions. You will play a key role in building strong customer relationships and driving satisfaction across our sea logistics operations.
How you create impact
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Deliver exceptional customer experience by proactively advising and supporting customers throughout their logistics journey.
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Proactively advise and consult to ensure customer satisfaction,
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Handle customer complaints effectively, driving timely resolution and continuous service improvement.
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Support commercial success by contributing to identifying customer needs and materialising tailored logistics solutions that drive value, enhance customer satisfaction, and strengthen long-term partnerships.
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Build strong relationships with customers and internal stakeholders while maintaining accurate customer data and reporting.
What we would like you to bring
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Strong customer service mindset with excellent communication and conflict resolution skills.
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Solid understanding of freight forwarding and logistics processes, ideally in sea logistics.
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Analytical and organizational skills with the ability to manage multiple tasks effectively.
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Problem-solving ability and confidence in decision-making within defined guidelines.
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High level of ownership, adaptability, and collaboration, with fluency in the local language and working knowledge of English.
What's in it for you
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Opportunity to work in a global logistics organization with strong career development pathways
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Exposure to international logistics operations and customer interactions
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A collaborative and supportive team environment focused on excellence
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Hands-on experience in customer management, operations, and commercial activities
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A role where you can directly impact customer satisfaction and business success
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.