It's more than a job
As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
You will be joining our Customer Care Team to add your leadership expertise + skills to the delivery of Customer Excellence.
How you create impact
You will be responsible for supervising, directing + optimizing your local customer care locations (CCL) to continuously provide customer excellence + sustainable growth across your scope of responsibility.
What we would like you to bring
• Conduct regular conversations with all direct reports to discuss + ensure traction on delivering performance + development goals.
• Provide, document + follow-up on quotations for existing business in line with the pricing strategy.
• Conduct daily + weekly stand-up meetings with your team to identify + resolve business issues.
• Ensure complete + correct customer contact data, service data + changes in our systems, then setting up + consistently providing customer reporting.
• Consistently perform shipment qualification in line with working instructions to ensure full + complete handovers to the operational care centers (OCC) to optimize the customer experience.
• Drive customer adoption of our eco-system.
• Document, analyze + resolve complaints, identify root causes + find sustainable solutions with the OCC.
• Collaborate + coordinate with other CCLs + OCCs to ensure that smooth handling of our customers shipments.
What's in it for you
• Your strong leadership skills + focus on customer + stakeholder relationships along with your strong time management will be the key to your success.
• You will be successful in this role because for your knowledge across our operations, products + services; because you possess the key attributes we are looking for.
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.