It's more than a job
Are you looking to advance your career in international logistics and customer relationship management? Join Kuehne+Nagel as a Sea Logistics Customer Care Expert in Cleveland, OH, and play a key role in building customer relationships, delivering exceptional service, and supporting business growth. In this customer-facing role, you'll partner closely with Sales and Operational Care teams while managing a portfolio of Sea Logistics customers.
How you create impact
In this customer-facing role, you will manage customer relationships, support account growth, and drive customer satisfaction through proactive communication and operational collaboration.
- Manage a portfolio of Sea Logistics customers and serve as their primary point of contact.
- Build and maintain strong customer relationships to drive engagement, satisfaction, and retention.
- Partner with Sales and Operational Care teams to support customer growth and deliver service excellence.
- Support pricing requests, spot quotes, and customer profitability initiatives.
- Identify improvement opportunities, resolve customer concerns, and monitor account performance.
What we would like you to bring
We are looking for a customer-focused professional with experience in freight forwarding and account management.
- Experience in freight forwarding, preferably within Sea Logistics.
- Strong customer relationship management and communication skills.
- Financial awareness and commercial acumen
- Ability to collaborate effectively across teams and with customers.
- Proactive, solutions-oriented mindset focused on customer success
This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship.
What's in it for you
At Kuehne+Nagel, we offer a dynamic global work environment with opportunities for professional development, training, and career growth. You'll receive a competitive total rewards package that includes health and welfare benefits, a 401(k) retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. #LI-
Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
Artificial Intelligence (AI) tools may be used to assist in specific processes (e.g., screening applications and interview scheduling). These tools analyze information to support decision-making, but final decisions are made by human reviewers.
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions, or support our local communities, your career will contribute to more than you can imagine.