Sea Logistics Customer Care Specialist 1 Job Details

Job Description

Sea Logistics Customer Care Specialist 1

A career that’s about more than you imagine

At Kuehne+Nagel, we empower you to grow in every direction — to build your expertise, explore new paths, and play a meaningful role in the moments that move industries and communities forward. With a diverse, innovative team in more than 100 countries, your work can touch lives in ways you may have never imagined: from delivering life saving medications, to ensuring everyday essentials reach shelves, to bringing the latest fashion trends to stores right on time.

By sharing your application, you’ll join our Talent Community, staying connected with our recruiters and hiring teams — and becoming one of the first to hear about new opportunities that match your skills and ambitions. Your profile helps us understand where your strengths shine so we can guide you toward roles where you will thrive and help shape the future of global logistics.

We look forward to staying connected and discovering where your talent can take you at Kuehne+Nagel.

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The Sea Logistics Customer Care Specialist plays a key role in supporting customers by providing accurate information, addressing inquiries, and resolving concerns. This position is responsible for delivering exceptional service to both internal and external customers. In addition, the specialist manages an assigned portfolio of customer accounts as the account owner, building strong customer relationships, driving engagement, and supporting the successful execution of sea freight export operations.

How you create impact

Establish and strengthen relationships with customer contacts through daily interactions, regular visits, and proactive guidance to ensure customer satisfaction.
Ensure the achievement of financial targets and alignment with organizational objectives.
Maintain detailed records of all customer interactions and activities.
Monitor the financial performance of each account and maximize individual gross profit.
Ensure timely pricing responses and manage quotations end-to-end.
Coordinate and monitor sea freight export shipments, ensuring a seamless and efficient customer experience.

What we would like you to bring

1-2 years of experience in freight forwarding, preferably within sea logistics with a focus on export operations.
Knowledge of financial analysis and decision-making.
Experience managing customer relationships and coordinating international shipments.
Advanced English proficiency, both written and spoken.

What's in it for you

Are you passionate about logistics and customer service? At Kuehne+Nagel, being part of the Sea Logistics Customer Care team means much more than coordinating sea freight exports. It means helping essential products reach their destinations, enabling global trade, and ensuring every customer receives exceptional service.

We are looking for professionals who are proactive, solution-oriented, strong communicators, and collaborative team players, eager to grow in a global, stable, and impactful environment. Your career here is more than you imagine.

Who are we

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.