It's more than a job
As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
As a Customer Care Specialist in Air Logistics, you will be responsible for ensuring operational excellence and delivering outstanding customer service to current, new, and potential clients. You will leverage your knowledge of air freight and best distribution practices to support customers in their daily challenges, respond to inquiries, and investigate claims.
How you create impact
- Proactively monitor shipments (import and export), anticipating potential issues, recording key milestones, and promptly communicating any deviations or relevant updates to the customer.
- Act as an escalation point for claims, conducting root cause analysis using internal tools and managing the process through to resolution.
- Evaluate operational and financial data, manage action plans based on KPIs and business intelligence reports, aiming to optimize processes and enhance the customer experience.
- Serve as a liaison between internal teams and maintain clear, proactive communication with customers, ensuring their needs are addressed comprehensively and efficiently.
What we would like you to bring
-
Experience in air freight operations, products, and services (mandatory).
-
Experience in freight forwarding, logistics providers, or international transportation companies.
-
Ability to manage business relationships, handle customer requirements, and effectively resolve issues.
-
B2+ level of English, both spoken and written, for interaction with international clients and global teams (mandatory).
What's in it for you
Are you passionate about international logistics, customer service, and continuous improvement? At Kuehne+Nagel, we are looking for a dynamic professional who combines operational excellence with a strategic mindset to join our CCL team.
You will be the key point of contact for our customers, managing air shipments end-to-end. You will work closely with internal teams and play an active role in developing business relationships.
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.