It's more than a job
As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
How you create impact
The Cloud Services Invoicing Specialist is responsible for ensuring accurate, timely, and compliant invoicing for cloud services customers. This role manages invoice generation and submission, billing validation, exception resolution, and customer-specific invoicing requirements while supporting revenue recognition and financial integrity. The specialist works closely with Operations, Revenue Care, Finance, IT, Audit, and Customer Service teams to ensure billing accuracy and improve invoicing processes. The ideal candidate possesses strong analytical skills, exceptional attention to detail, and experience in high-volume billing environments with customer-specific requirements.
Customer Billing & Invoice Processing
- Generate and validate customer invoices in accordance with contractual agreements, rate structures, and service-level requirements.
- Review invoicing data for completeness, accuracy, and compliance prior to transmission.
- Ensure timely processing of recurring, usage-based, and project-related cloud service invoices.
- Monitor invoice queues and billing schedules to meet established deadlines.
- Support revenue recognition processes by ensuring billing activities align with financial policies.
Billing Exception Management
- Investigate and resolve invoice discrepancies, billing errors, and customer disputes.
- Research billing variances and identify root causes of invoicing failures.
- Coordinate with Operations, IT, Finance, and Customer Service teams to resolve billing exceptions.
- Escalate complex issues and recommend corrective actions when necessary.
Compliance & Quality Control
- Maintain compliance with company policies, customer requirements, and financial controls.
- Verify supporting documentation and billing records before invoice submission.
- Assist with internal and external audit requests related to invoicing activities.
- Ensure adherence to customer-specific billing formats, EDI requirements, and documentation standards.
Reporting & Analysis
- Generate and analyze invoicing reports, aging reports, and exception logs.
- Track key performance indicators related to invoice accuracy, cycle time, and exception rates.
- Identify trends and recommend process improvements to reduce manual intervention and billing rework.
- Support management reporting on invoicing performance and revenue-related metrics.
Process Improvement
- Identify opportunities for automation and standardization within billing processes.
- Participate in process improvement initiatives and system enhancement projects.
- Develop and maintain standard operating procedures (SOPs) for cloud invoicing activities.
- Assist in testing and implementation of billing system upgrades and integrations.
Stakeholder Collaboration
- Partner with Cloud Operations, Product teams, Finance, Audit, Revenue Care, and IT.
- Serve as a key point of contact for billing inquiries and issue resolution.
- Communicate proactively regarding billing risks, delays, and customer impacts.
- Support customer reviews and operational meetings related to invoicing performance.
What we would like you to bring
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Associate's or Bachelor's degree in Accounting, Finance, Business Administration, Supply Chain, Information Systems, or a related field.
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2+ years of experience in invoicing, billing operations, accounts receivable, revenue care, or financial operations.
- Experience supporting high-volume, high-value billing environments using ERP, TMS, billing, or finance systems.
- Strong understanding of invoice validation, financial controls, and automated, EDI, cXML, and manual invoicing workflows.
- Experience validating invoices against rates, contracts, supporting documentation, customer requirements, and service agreements.
- Proficiency in Microsoft Excel, reporting platforms, data analytics, and billing automation tools.
- Familiarity with customer portal submissions, invoice packet requirements, documentation standards, and customer-specific invoicing requirements.
- Ability to manage competing billing deadlines while maintaining accuracy and auditability.
- Experience identifying process gaps and driving billing automation, standardization, or continuous improvement initiatives.
- Excellent organizational, problem-solving, written, and verbal communication skills.
- Lean, Six Sigma, or other process improvement experience.
This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship.
What's in it for you
At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The hourly wage for this position is between $27.40-$29.81. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-TD1
Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
Artificial Intelligence (AI) tools may be used to assist in specific processes [e.g. screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers.
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.