It's more than a job
As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
The xLOG Support & Systems Specialist is responsible for providing first-level system support, managing system configurations, and ensuring optimal system performance. The role requires strong technical knowledge, a proactive approach to problem-solving, and a commitment to delivering excellent customer service.
How you create impact
- Provide first-level support to end users of the xLOG system
- Manage system configurations and setups to enable onboarding and roll-outs for new users
- Proactively monitor system activity to identify and resolve potential issues before they impact daily operations
- Track system performance, identify process bottlenecks, and recommend continuous improvements
- Ensure solution quality by contributing to the design and execution of test cases
- Participate in testing procedures and support quality assurance processes
- Generate and analyze Business Intelligence (BI) reports to support decision-making
- Coordinate and support system-related projects using lean project management principles
- Act as a primary contact for system implementation initiatives, including coordination with international stakeholder
Key Projects
- Served as the primary contact for the Cadis replacement project involving xLOG and AST systems in Germany
- Ensured effective coordination, smooth implementation, and successful project delivery
What we would like you to bring
- Proven experience in delivering excellent customer service or driving customer excellence initiatives
- Strong technical background and hands-on experience in system testing procedures
- English language proficiency
- Demonstrated ability to generate and analyze BI reports
- Strong analytical skills with attention to detail
- Proactive mindset with the ability to identify and solve problems independently
Key Competencies
- Customer-focused mindset
- Technical proficiency and system knowledge
- Analytical thinking and problem-solving skills
- Strong communication and coordination abilities
- Continuous improvement and quality-oriented approach
What's in it for you
- Hands-on experience with a critical system, building strong technical and troubleshooting expertise
- Opportunity to play a key role in system rollouts, improvements, and international projects
- Exposure to data-driven decision-making
- A chance to work proactively, influence system quality, and drive continuous improvement
- Development of cross-functional collaboration and stakeholder management skills
- A dynamic role where you can directly impact user experience and operational efficiency
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.