Job Description
Road Logistics Expo & Events Customer Service Administrator

It's more than a job

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

Main Responsibilities and Tasks

- Customer support for national trade fairs (throughout Germany)

- Project-related customer acquisition and support for existing clients

- Preparation of quotations and order acceptance

- Independent handling of logistics and transport by air, sea, and road freight, including creation and verification of the relevant documentation as well as conducting correspondence in German and English at a professional level

- Independent execution and monitoring of domestic projects, including on-site support

- Transit time monitoring

- Handling of complaints and damage claims

- Billing of forwarding services and project-related monthly closing

- Preparation and analysis of department-relevant data and statistics

- Data maintenance in our sales tool

Required Qualifications and Professional Requirements

- Completed vocational training in logistics or equivalent qualification

- Experience in customer service within a logistics environment

- Basic customs knowledge desirable

- Good English skills (spoken and written), additional languages are an advantage

- Proficient in MS Office and CRM systems

Personal Requirements

- Strong organizational skills and attention to detail

- Ability to work under pressure and meet deadlines

- Excellent communication and interpersonal skills

- Team-oriented mindset

- Flexibility and willingness to work event-specific hours and travel occasionally

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.