It's more than a job
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
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How you create impact
- To provide seamless link between Kuehne + Nagel and the allocated clients’ accounts in Overland service delivery.
- To manage all Kuehne + Nagel outward and incoming information in relation to service provision to particular clients.
- Ensure system statuses and e-filing is performed on a timely manner as per set guideline or standard.
- To monitor and advise clients shipment progress by way of regular status reports and regular update by e-mail and by phone.
- To ensure all shipping documents are obtained on time before vessel arrival and same are e-filed.
- Ensure shipments are cleared, delivered to the customers and container is returned as per the set standard or Key Performance Indicators’ and ensure zero storage or demurrages
- Ensure billing documents are accurately provided on timely manner for the finance team to effectively bill the client.
- To probe for more business allocation and maintain high standards of professional relationship with Seafreight clients.
- To channel all clients’ queries and technical matters in a timely and professional manner.
- To report all matters of concern to the departmental head and consult on any matter as much as necessary as pertains to each account.
- To provide any other customer service support including joint sales visit or any other client related activities and report generation.
- To ensure all client issues are promptly solved as and when they arise without delay.
- To provide team leadership and resolve any arising issues within the Department appropriately
- To ensure timely submission of complete sets of Proof Of Deliveries’ and billing documents for completed jobs
- Liaise with Financial Sub Ledger team to ensure all closed jobs/files are billed and follow up on the customer invoices to ensure they are delivered on time
What we would like you to bring
- Fluent in English & Kiswahili language
- Diploma in Customer Service/Public Relations
- Minimum of Two (2) years’ work experience in the field of sea freight procedures and forwarding applications.
- Good understanding of domestic, East African and international customs regulations and procedures.
- Computer skills
- Ability to work long hours when the job demands.
- Ability to build trust with external and internal clients
- Time management
- Attention to detail
- Sound judgement
What's in it for you
- At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs, career mobility and are committed to diversity in our teams. We offer a great compensation and benefits package. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.