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We are seeking a detail-oriented and proactive Healthcare Operational Care Specialist to join our QuickSTAT team. In this role, you will handle and monitor all QuickSTAT consignments, ensuring compliance with company policies and delivering exceptional service to our clients. You will work closely with internal departments to maintain operational excellence and client satisfaction.

How you create impact

• Process all import and export consignments through the facility.
• Perform “Goods In” and “Goods Out” procedures, including documentation review, piece count, weight, dimensions, and re-icing when required.
• Prepare temperature-controlled packaging solutions (PCM, Liquid Nitrogen, Dry Ice) and select temperature loggers and GPS trackers based on client requirements.
• Conduct quality checks on reusable packaging and maintain inventory hygiene and updates.
• Load and unload vehicles manually and with a forklift.
• Assist other operational departments during staff shortages.
• Serve drivers reporting to the facility and prepare consolidated consignments for transfer.
• Manage data entry for key milestones and monitor departmental mailbox for bookings and queries.
• Maintain high hygiene standards within the facility and ensure clear communication of discrepancies.
• Provide accurate and efficient telephone support to internal and external stakeholders.
• Report to Air Logistics Healthcare Manager.
• In this role individuals will work from Sunday to Thursday OR Tuesday to Saturday on the 2pm to 10pm shift, note this is subject to change based in business needs.

What we would like you to bring

• Experience handling temperature-controlled and time-critical consignments.
• Familiarity with life sciences or AOG courier operations.
• Strong understanding of import/export, warehouse, and transport processes.
• Knowledge of temperature-controlled packaging solutions and U.S. road networks.
• Strong problem-solving, negotiation, and communication skills; effective team player.
• Excellent time management and organizational abilities; thrives under pressure and meets deadlines.

This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship. 

What's in it for you

At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The hourly wage range for this position is between $20 and $23. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-UT1

Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. 

Artificial Intelligence (AI) tools may be used to assist in specific processes [e.g. screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers.