‎

We are seeking a Quality Management Systems & Governance Manager, Hyperscale to help establish and deploy the quality and process framework supporting our expanding hyperscale and mission-critical logistics business in the United States.

In this highly visible role, you will translate customer and operational requirements into clear, scalable processes, procedures, and working instructions. You will develop a dedicated hyperscale process library within Kuehne+Nagel’s existing Integrated Management System and help operational teams implement those standards during rapid new-site launches.

This is a hands-on role for someone who can think strategically, build structure from complexity, and remain highly attentive to detail. You will work across quality, operations, implementation, safety, and customer teams to create repeatable ways of working that can be used to train and support large operational workforces.

How you create impact

• Develop the quality-management-system framework for Kuehne+Nagel’s hyperscale business, aligned with existing global and national processes.
• Build and maintain a structured library of process maps, procedures, standard operating procedures, working instructions, forms, checklists, and training materials.
• Translate customer contracts, logistics service agreements, quality requirements, reporting obligations, and operating instructions into practical operational controls.
• Take processes from high-level architecture through to clear, task-level instructions that operational employees can understand and apply.
• Support the development and implementation of standardized processes for hyperscale, data center, semiconductor, and related mission-critical logistics operations.
• Lead the quality and process workstream for new-site mobilizations, from initial design and documentation through training, operational readiness, go-live, and stabilization.
• Work on-site with project and operational teams to implement processes during accelerated facility launches.
• Conduct operational-readiness reviews and confirm that required documentation, controls, and training are in place before go-live.
• Drive a consistent way of working across hyperscale operations, reducing local variation and avoiding duplicated or conflicting documentation.
• Establish effective document control, version management, change control, process ownership, and approval structures.
• Develop governance routines, process-performance measures, reporting structures, escalation routes, and management-review inputs.
• Support audit readiness and participate in internal, customer, and certification audits as required.
• Work with customer stakeholders to understand their requirements and incorporate them into Kuehne+Nagel’s documented processes.Partner with operational leaders and project teams to deliver training and reinforce adoption of the required processes.
• Lead operational teams through implementation activities, even though the role does not currently have direct reports.
• Capture lessons learned from each implementation and use them to improve the standard hyperscale process framework.
• Collaborate closely with quality, health and safety, operations, implementation, sales, and other functional stakeholders.

What we would like you to bring

You are a strategic and detail-oriented quality professional who enjoys turning complex requirements into clear, practical and scalable ways of working.

You bring:

• Experience in quality management systems, process development, operational excellence or implementation, with strong knowledge of ISO 9001.
• The ability to translate complex operational and customer requirements into clear processes, SOPs and working instructions.
• Experience supporting new-site launches, operational mobilizations or complex implementations in fast-moving environments.
• A strong process mindset, combined with the attention to detail needed to create accurate, usable documentation.
• Confidence leading implementation and driving adoption across operational teams, including influencing without direct authority.
• Strong communication and collaboration skills, with the ability to partner effectively with customers and cross-functional stakeholders.
• A continuous-improvement mindset, looking for opportunities to standardize, simplify and improve how work gets done.
• Strong ownership, adaptability and organization, with the ability to manage multiple priorities and deliver in a changing environment.
• Experience in logistics, hyperscale, data centers, semiconductor or other complex, multi-site operations would be an advantage.
• A relevant bachelor’s degree or equivalent professional experience.

What's in it for you

• The opportunity to shape the quality and process foundation of a growing strategic business.
• A role where your work will directly influence how new hyperscale operations are designed, launched, governed, and continuously improved.
• National exposure across quality, operations, implementation, and customer teams.
• The chance to create a process framework that can be replicated across multiple facilities and future customer implementations.
• A balance of strategic process design and practical, on-site implementation.
• The opportunity to work with complex hyperscale, data center, semiconductor, and mission-critical logistics operations.
• A high degree of ownership, visibility, and influence within an evolving area of the business.
• The ability to see your work move from process design to employee training and operational execution.
• Career-development opportunities within a global logistics organization.
• A collaborative environment where you will work alongside experienced quality, safety, operations, and implementation professionals.