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Join Kuehne+Nagel’s Project Logistics team, where you will play a key role in coordinating complex shipments, supporting critical global supply chains, and ensuring exceptional customer service. As a Project Logistics Customer Excellence Specialist, you will oversee transport operations across multiple modes, maintain high data‑quality standards, and ensure a seamless experience for both customers and internal partners. This role combines operational execution, customer interaction, documentation excellence, and a strong focus on safety. You will support the smooth movement of specialized, oversized, and project‑based cargo by coordinating with internal teams, managing documentation, monitoring performance, and ensuring customers receive accurate, timely information. Your work directly contributes to operational success and customer satisfaction on every shipment.

How you create impact

• Coordinate and supervise the movement of project cargo across air, sea, road, barge, and charter transport, ensuring all service and performance requirements are met.
• Serve as the primary customer contact, providing updates, answering inquiries, and resolving operational issues promptly and professionally.
• Maintain accurate, timely data across all relevant systems and ensure high standards of data integrity at all times.
• Prepare and review essential shipment documentation, including customs paperwork, declarations, and transport records.
• Work closely with internal partners on our pricing, operations, revenue care, hubs, and engineering teams to ensure seamless handovers and coordinated execution.
• Support accurate invoicing by managing billing activities, validating vendor invoices, and ensuring proper cost and accrual entries.
• Prepare spot quotations, assist with tender data, and contribute to commercial support activities as needed.

What we would like you to bring

• 3+ years of experience in freight forwarding, project logistics, or multimodal cargo operations; air freight beneficial.
• Strong communication and customer‑service skills with the ability to build collaborative and trust‑based relationships.
• High attention to detail and strong organizational abilities, especially when managing data, documentation, and time‑sensitive tasks.
• Ability to manage multiple priorities and work effectively with cross‑functional teams in a fast‑paced environment.
• Understanding of logistics documentation processes, customs procedures, and operational workflows.
• Experience handling complex shipments (oversized, heavy lift, breakbulk, out‑of‑gauge) is a strong advantage.

This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship.

What's in it for you

At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. We offer a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-KE1

Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.