A career at Kuehne+Nagel is much more than logistics
Working in the operational team at Kuehne+Nagel, you play a key role in optimizing processes and ensuring the smooth flow of inventory and shipments. But that’s not all. Thanks to your work, essential medicines reach patients on time, and critical deliveries from wind turbines to semiconductors arrive exactly where they are needed.
At Kuehne+Nagel, our work is far more impactful than you can imagine.
The National Sea Logistics Manager is responsible for leading and optimizing Customer Care Location (CCL) teams nationwide, ensuring compliance with service objectives and driving sustainable growth. This role oversees the national Sea Logistics P&L, implements the customer care strategy, and spearheads initiatives to enhance the customer experience across the supply chain, while supporting field sales teams to achieve excellence in customer service.
How you create impact
- Lead and empower FS-Cs and CCL teams to ensure continuous excellence in customer service and sustainable growth.
- Drive customer engagement, satisfaction, retention, and reactivation through high-quality service and collaboration with operational and commercial stakeholders.
- Oversee the national Sea Logistics P&L and ensure effective implementation of the customer care strategy defined by leadership.
- Promote continuous improvement of processes and controls, including customer case management to consistently deliver on the service promise.
- Facilitate training and skill development programs to strengthen team capabilities and support long-term success.
What we would like you to bring
- Bachelor’s degree required; Master’s/MBA preferred.
- 5–10 years in customer management, Sea Logistics, freight forwarding, and sales.
- Proven leadership experience managing both direct and virtual teams.
- Strong background in carrier or international company environments.
What's in it for you
Shape the Future of Sea Logistics in Panama
Are you ready to lead at a national level? As National Sea Logistics Customer Care Manager, you’ll drive excellence in customer service, oversee the country’s Sea Logistics P&L, and empower teams across multiple locations. This is your chance to combine leadership, strategy, and innovation to deliver life‑saving medicines, critical technologies, and sustainable solutions worldwide.
Who We Are
Logistics shapes our everyday lives from the products we use to the medical care we rely on. At Kuehne+Nagel, your work goes beyond logistics it enables both everyday and extraordinary moments in people’s lives around the world.
As a global leader with a rich history and a forward-looking vision, we create a safe and stable environment where your career truly matters. Whether delivering life-saving medicines, implementing sustainable transport solutions, or supporting local communities what you do has a real impact.
Your career is far more meaningful than you can imagine.