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Are you looking for a challenging and rewarding career in the logistics and freight forwarding industry? Look no further! We are currently seeking a motivated and enthusiastic individual to join our Customer Care team in Glasgow. As a member of our team, you will have the opportunity to work with some of the best in the business and gain valuable insights into the industry.

The Customer Care Specialist Apprentice will be part of our Glasgow team responsible for ensuring efficient and effective customer service operations, focusing on providing outstanding care and service to our clients.  The role oversees the exportation and importation processing of goods and will involve coordinating with various stakeholders, ensuring compliance with trade regulations, and optimising the efficiency of the logistics process.

This is not just another job, it’s an exciting opportunity to be a part of something big and make a real difference. So, if you are ready to take your career to the next level and work with some of the best in the business, then we want to hear from you!

How you create impact

Our Apprenticeship is a 24 month programme, combining practical on-the-job training with study towards the Business Administration Level 3 apprenticeship. You will work within a successful team while learning everything you need to know whilst supported by your peers, your managers, and the apprenticeship team within Kuehne+Nagel.

You’ll be learning how to…

• Develop strong expertise in general freight forwarding processes and industry requirements to support customers and ensure high satisfaction across our core logistics services.

• Collaborate closely with Operational Care Teams to fulfil and exceed customer expectations for timely, compliant, and efficient movement of cargo.

• Maintain accurate and compliant documentation for all general freight shipments, ensuring full traceability and readiness for internal or external audits.

• Coordinate with suppliers, carriers, and customs brokers to monitor shipments, ensuring proper handling and timely resolution of any issues throughout the transport process.

• Proactively manage and resolve exceptions related to delays, damages, or regulatory compliance concerns to protect service quality and maintain supply chain reliability.

• Deliver excellent customer service through clear, timely communication and swift responses to shipment-related enquiries.

What we would like you to bring

The minimum entry requirement for this apprenticeship is Five GCSEs at grades 3 – 9 / A*-D including Maths & English)

Our company values candidates who are passionate about providing excellent customer service, have a strong work ethic, and are able to communicate effectively with others. Good planning and organization skills is important and you will need the ability to multitask and be a self-starter.

Previous use of Microsoft Outlook and Excel is beneficial.

Please be aware that this vacancy does not meet the minimum requirements for visa sponsorship and for apprenticeship funding, candidates must have been resident in the EEA for at least the last 3 years.

This is an entry level training position. If you are already qualified or experienced in this area of work, this is unlikely to be the position for you. However, we would welcome your application for one of our other vacancies which can be found at https://jobs.kuehne-nagel.com/uk/en

What's in it for you

We are thrilled to offer you a chance to join our amazing group of apprentices. You can expect a competitive starting salary of £15,600 in year one with an increase after 12 months, and a great bonus once you have completed your apprenticeship. But that’s not all! You will also receive attractive benefits and an Apprentice NUS discount card.

We understand that starting a new job can be daunting, but don’t worry! You will be supported throughout your journey by a network of mentors, line managers and previous apprentices. They will help you achieve your qualifications and progress along your apprenticeship journey.

Don’t miss out on this fantastic opportunity! Apply now and take the first step towards a bright future.

Good to know

Key Information:

• Apprenticeship Contract:  Fixed Term – 2 years  
• Working hours: 8:30am-5:00pm, including 1 hour lunch.
• Place of work: Glasgow. Will be expected onsite full time until performance expectations met & initial training completed.  If approved, opportunity to work from home 2 days a week is available.

Recruitment Process: 

Step 1: Applications will be reviewed on a rolling basis.

Step 2: Shortlisted candidates will be invited to complete a telephone screening call with a member of our Resourcing team. This is a great opportunity to find out more abut the business and for us to understand why you are interested in this apprenticeship and what you feel you can bring to the role.

Step 3: A final shortlist of candidates will be invited to an interview onsite with two members of the hiring team

Step 4: All candidates will receive telephone feedback after their interviews and if offered will be invited to return to the office for a further site tour and to provide right to work documentation.