It's more than a job
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
As the National Project Logistics Customer Excellence Supervisor, you will lead our Customer Excellence and Project Logistics Operations teams to deliver outstanding service quality, operational performance, and customer satisfaction. You will ensure accurate execution of all orders and shipments while driving profitability, continuous improvement, and strong customer relationships.
How you create impact
- Lead and develop a high-performing team of supervisors covering multiple customer types and scopes.
- Ensure the highest customer service quality across all Project Logistics activities.
- Drive operational efficiency and continuous improvement within customer-facing workflows.
- Oversee onboarding of new business to ensure requirements are met and profitability is achieved.
- Maintain accurate and timely data in all required systems.
- Monitor and improve customer KPIs through consistent performance management.
- Manage Project Logistics P&L performance, ensuring margins and financial targets are met.
- Build strong customer relationships to support engagement, retention, and long-term success.
What we would like you to bring
- Experience in project logistics, operations management, or customer service leadership.
- Strong people management skills with the ability to develop and guide teams.
- Solid financial acumen, including margin control and P&L awareness.
- Ability to manage escalations, resolve issues proactively, and enhance customer satisfaction.
- Strong communication and stakeholder management skills.
- A continuous improvement mindset with attention to accuracy and process excellence.
What's in it for you
At Kuehne+Nagel, you’re not just taking on a leadership role - you’re joining a global logistics powerhouse where your work creates real impact. We offer a collaborative and inclusive culture that values innovation, personal development, and operational excellence. You’ll work in an environment where your ideas matter, your growth is supported, and your contributions directly shape our success. Join us and help deliver the future of Project Logistics - your + shapes our clients’ success.
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
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