It's more than a job
As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
National Air Logistics Customer Care Manager
Drive customer excellence across our national Air Logistics business by leading high-performing Customer Care teams, strengthening strategic client relationships, and collaborating with Sales and Operations to deliver exceptional service, customer retention, and sustainable business growth.
How you create impact
- Lead and develop the National Air Logistics Customer Care team, ensuring high service standards and operational excellence.
- Build and maintain strong relationships with strategic customers, driving customer satisfaction, retention, and long-term growth.
- Partner with Sales, Operational Care, Pricing, and other internal stakeholders to deliver seamless customer solutions and successful customer onboarding.
- Monitor customer performance, service quality, and key KPIs, implementing continuous improvement initiatives to enhance the customer experience.
- Manage customer escalations and complex service issues, ensuring timely resolution while protecting customer loyalty and business profitability.
What we would like you to bring
- Bachelor's degree in Business Administration, International Business, Supply Chain, Logistics, Industrial Engineering, or a related field.
- 8+ years of experience in Air Freight Forwarding, with a strong background in Customer Care, Operations, or Key Account Management.
- Proven experience leading and developing high-performing teams within the freight forwarding or logistics industry.
- Strong knowledge of Air Logistics operations, customer relationship management, and cross-functional stakeholder collaboration.
- Advanced English (B2+/C1) with excellent verbal and written communication skills.
What's in it for you
Join one of the world's leading logistics providers and play a strategic leadership role where you'll shape the customer experience, influence business growth, and collaborate with regional and global stakeholders. At Kuehne+Nagel, you'll have the opportunity to lead talented teams, work in a dynamic international environment, and make a meaningful impact on the future of Air Logistics.
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
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