Operational Key Account Manager

It's more than a job

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

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As an Operational Key Account Manager, you will be responsible for managing, strengthening, and growing relationships with strategically important global customers by delivering an outstanding operational customer experience across Air and Sea Logistics services. You will oversee the day to day operational performance of key accounts, ensuring high levels of customer satisfaction, retention, and long term growth through proactive coordination, problem solving, and continuous improvement.

How you create impact

Serve as the primary global operational point of contact for assigned key accounts, building strong, long term customer relationships through regular communication, strategic engagement, and a deep understanding of customer operational requirements.
Take full operational accountability for the account, ensuring aligned performance across all regions and business units
Represent the customer internally within Kuehne + Nagel, translating and formalizing operational needs, clarifying requirements, and coordinating with relevant internal stakeholders to ensure efficient and compliant execution.
Lead escalation and resolution management, acting as the central escalation point within the respective Business Units, including the handling of structural operational issues and claims-related escalations.
Drive customer satisfaction, retention, and growth by designing customer specific operational solutions, identifying cost improvement opportunities, supporting new business implementation, and proactively facilitating corrective actions when required.

What we would like you to bring

Bachelor’s degree in Business, Logistics, or a related field.
5–10 years of experience in international logistics, preferably within Air and/or Sea Logistics, in multinational and multi–business unit environments.
Proven experience in Operational Key Account Management, customer relationship management, and project management.
Advanced level of English, both written and spoken.
Strong leadership skills with experience managing cross-functional and virtual teams across regions.

What's in it for you

Join us as an Operational Key Account Manager and take ownership of the operational performance of strategic global customers across Air and Sea Logistics. In this role, you will lead cross border collaboration, act as the operational voice of the customer, and drive excellence, satisfaction, and growth within a truly global environment.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

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