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As Road Logistics Operations Supervisor you will be responsible for overseeing daily logistics operations, managing carrier relationships, and leading a team to ensure service excellence and operational efficiency. This role supports implementation of new accounts, continuous improvement initiatives, enforces compliance with company standards, and collaborates cross-functionally to meet performance goals

How you create impact

• Supervise daily inbound and outbound shipment activities to ensure optimal resource utilization and customer satisfaction.
• Manage carrier relationships, monitor performance metrics, and recommend changes in mode or provider as needed.
• Conduct rate and service analyses to align with customer expectations.
• Investigate shipment exceptions, compile claim documentation, and oversee resolution in compliance with industry standards.
• Assist in the development and maintenance of Standard Operating Procedures (SOPs) for the Road Logistics Department.
• Identify and implement process improvements, including automation opportunities, to enhance operational performance.
• Support the establishment and communication of customer service standards across all accounts.
• Maintain and publish scheduled reports on productivity, workflow, performance, and financial contribution.
• Lead and support a team to ensure consistent delivery of high-quality operational services.and act as a secondary point of contact for escalations and support inquiries.
• Collaborate on investigations related to service issues, losses, and escalations.
• Monitor team productivity and performance; partner with management to assess employee development and initiate improvement plans.
• Coordinate with operations management to implement approved process changes and contribute to continuous improvement initiatives within the team and OCC
• Maintain regular communication with Operations Management regarding KPIs and productivity reporting.
• Ensure adherence to QSHE (Quality, Safety, Health, Environment, Security & Dangerous Goods) standards and company policies

What we would like you to bring

• Bachelor’s degree in Logistics, Supply Chain Management, or Business Administration is typically preferred.
• 4+ years of freight forwarding or logistics experience, with at least 2 years in a leadership role
• Proficiency in Transportation Management Systems (TMS) and Microsoft Office Suite (Excel for data analysis and reporting)
• Deep understanding of Less-than-Truckload (LTL) and Full Truckload (FTL) operations, international trade regulations, and hazardous materials (hazmat) handling.

What's in it for you

There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, a 401k retirement savings plan, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-RT1

Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.