It's more than a job
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
In this role, you will be the main point of contact for customers within Air Logistics, ensuring a seamless, proactive, and high‑quality experience across every shipment. You will take ownership of customer relationships, coordinate closely with operational and finance teams, and play a key role in retaining customers while supporting sustainable growth and profitability.
This position combines customer engagement, shipment coordination, problem‑solving, and commercial awareness to deliver service excellence in a fast‑paced global logistics environment.
How you create impact
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Act as the primary contact for customers, building strong, trust‑based relationships.Take ownership of customer shipments from booking through delivery, ensuring smooth execution.
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Provide proactive and clear communication on shipment progress, changes, or potential disruptions.
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Support the onboarding of new customers and shipments, ensuring clear alignment on processes and service expectations.
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Coordinate closely with operational, finance, and sales teams to resolve issues and deliver customer commitments.
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Handle spot pricing requests and support competitive, timely responses aligned with customer needs.
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Identify opportunities to offer additional logistics solutions that add value to customers.
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Manage customer feedback, service issues, and claims professionally and efficiently.
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Analyze shipment activity and customer behavior to support retention, profitability, and continuous improvement.
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Contribute to process improvements that enhance customer experience and operational efficiency.
What we would like you to bring
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Bachelor’s degree in Logistics, International Business, Supply Chain, Business Administration, or a related field.
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2–5 years of experience in Customer Care, Customer Service, Operations, or Air Logistics.
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Strong customer‑centric mindset with excellent communication skills.
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Ability to manage multiple shipments and priorities in a fast‑paced environment.
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Strong problem‑solving skills and a proactive, solution‑oriented attitude.
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Good commercial awareness and understanding of logistics services.
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Ability to collaborate cross‑functionally with multiple internal teams.
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Strong attention to detail and organizational skills.
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Languages: Local language (fluent) and English (intermediate or higher).
What's in it for you
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A customer‑facing role with real impact on service quality and customer loyalty.
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Exposure to global air logistics operations and international customers.
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Collaboration with cross‑functional teams in a dynamic environment.
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Opportunities for professional growth and continuous learning.
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.