It's more than a job
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
You will be part of our Customer Care team, adding your leadership expertise + skills to the delivery of customer excellence.
How you create impact
Your will be responsible for leading, directing + continuously optimizing your field sales team to deliver customer excellence + sustainable growth across your scope of responsibility while also closing profitable customer deals.
What we would like you to bring
• To own, monitor + drive all sales activities of the field + inside sales organization.
• To focus on customer facing activities + be actively involved in the generation of sustainable new business opportunities with a clear focus on SME.
• To align the sales efforts with customer care managers, pricing + business development teams, including pricing decisions.
• To monitor competitor activity by gathering+ communicating current information on pricing + products.
• To report customer complaints to the customer care location (CCL) team + support resolution as required.
• To align with the CCL colleagues when onboarding new customers.
• To maintain + update the most relevant customer information in internal systems.
• To regularly review customer portfolios with the CCL managers + teams.
• To focus on customer engagement, satisfaction, retention + reactivation through high levels of service quality in close collaboration with the CCLs.
What's in it for you
- Your strong leadership skills + focus on customer + stakeholder relationships along with your strong time management will be key to your success.
- You have been selected for this role because of your knowledge across our operations + because you possess the key attributes we are looking for in this role.
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.