It's more than a job
As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
You will be part of our Operational Key Account Team and drive Operational Excellence + Process Improvements to maximize satisfaction of our Key Customers.
How you create impact
The Operational Key Account Manager is responisble for establishing and maintaining customer relationships, clarifying and formalizing operational requirements, and increasing customer satisfaction through tailored solutions. Internally, it includes acting as a liaison for customer needs, supporting compliance and RFQ processes, and managing customer information and rate cards. Additionally, the role focuses on KPI management, continuous improvement, and facilitating business reviews and ad hoc projects.
What we would like you to bring
- Serve as the primary customer contact and escalation point, building strong relationships and ensuring customer satisfaction.
- Understand, negotiate, and formalize customer operational requirements, service expectations, and KPIs.
- Act as the customer's advocate within the organization, aligning internal teams with customer needs and priorities.
- Lead customer onboarding, implementations, and strategic projects while acting as a subject matter expert on operational capabilities.
- Develop and maintain customer operating procedures (MOPs/SOPs), system setups, EDI integrations, and master data.
- Identify operational risks, drive issue resolution, and ensure compliance with customer, regulatory, and internal requirements.
- Monitor operational performance through KPI measurement, reporting, and business reviews.
- Analyze root causes of service failures and drive continuous improvement, process optimization, and cost-saving initiatives.
- Design and implement customer-specific solutions that improve service quality, efficiency, and customer loyalty.
- Support commercial activities including RFQs, pricing analysis, rate management, solution design, and implementation of awarded business.
What's in it for you
- Demonstrated ability to influence, lead, and collaborate with internal teams while building strong, trust‑based relationships
- Strong analytical and problem‑solving skills, with the confidence to drive internal and external process‑improvement initiatives
- Deep understanding of import and export freight forwarding operations, including systems, workflows, documentation, and security requirements
- Ability to ensure customer compliance through clear communication of international trade regulations
- Experience working within multi‑national and multi‑business‑unit environments
- Strong customer relationship management skills with proven success in client communication
- Experience in onboarding new business and executing effective implementation best practices
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.