It's more than a job
With a sales career at Kuehne+Nagel, you'll drive long-term business success by mastering sales strategies, nurturing customer relationships and identifying new opportunities. But you will also bring relief and peace of mind to pet owners around the world. Because when you do your job, your colleagues around the world are able to build reliable veterinary supply chains that ensure pets get the care they need. At Kuehne+Nagel, our work is about more than we imagine.
You will be part of our Sales team, adding your account management expertise + skills to the delivery of Customer + Operational Excellence.
How you create impact
The Sales Customer Excellence role focuses on managing global projects and initiatives that support strategic objectives. This position ensures successful implementation of process improvements and
cross-functional collaboration. The role will be to be part of the Japan Development Program, establishing the right visibility and governance that will support the team to further penetrate into JP customers in Japan/Overseas accordingly. The role will provide insights into trends, development and also the pipeline, helping the steering committee and the program lead to make informed decisions.
What we would like you to bring
- Lead strategic projects, ensuring timely and cost-effective delivery. Support global management in implementing operational excellence programs.
- Analyze performance metrics and recommend improvements for efficiency and customer satisfaction.
- Facilitate communication between global and local teams for project alignment. Prepare reports and presentations for senior leadership / board members.
- Establish, implement and manage the governance model for the Japan Development program. This includes reports, dashboards and periodic updates to key stakeholders of the program.
- Drive the periodic "drum beat" discussions with key stakeholders including National, Corporate management and maintain action logs and follow up accordingly
- Review and analyze the pipeline, identify issues and/or opportunities
- Define and implement SIP programs in collaboration with the sales organization
- Deliver a commercial toolkit for the Japan Program, ensuring KN capabilities are translated into the needs of JP customers
- Obtain and share market intelligence on Japanese customers activities
- Support the development of account strategies
- Support the team in developing value propositions
What's in it for you
- The role must bring structure to the newly established JP program, ensuring that the program is moving on the right track.
- Candidates must be proactive, creative in problem solving and a strong in communication executives around the world.
- A self and fast learner attribute is essential as well.
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
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