Job Description
Sea Logistics ISC Operational Care Specialist

It's more than a job

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

You will be joining our Operational Care Team to add your leadership expertise + skills to the delivery of Operational Excellence.

You will be responsible for enabling transport activities by executing bookings, entering orders while liaising with our customer care specialists to ensure all requirements are met in a timely + efficient manner.

How you create impact

You will do this by working with a variety of internal + external stakeholders while focusing on the following key objectives:

  • To create/complete shipment details in our internal transport management system (carrier/vessel, item description etc).
  • To monitor + report on operational performance of carriers + other vendors as well as ensuring strong data quality is available for timely + accurate customer reporting.
  • To coordinate with our customer care teams (CCL), haulers + carriers for the export of shipments + organize transport activities based on the customer promise.
  • To obtain dangerous goods (DG) approval where necessary.
  • To create files for consolidation containers (unless performed by dedicated planners).
  • To ensure costs + revenues are entered during the shipment creation, providing cost awareness + efficiency, ensuring profit maximization.
  • To support in resolving claims + disputes.

What we would like you to bring

  • Proven capability in managing complex transport operations with a strong focus on customer commitment, regulatory compliance, and operational excellence.
  • Adept at coordinating cross-functional stakeholders to ensure seamless shipment execution, timely documentation, and accurate reporting.
  • Demonstrates strategic oversight in vendor performance monitoring, cost control, and data integrity to support informed decision-making and continuous improvement.
  • Skilled in resolving operational discrepancies, managing financial processes, and supporting dispute resolution to maintain service quality and profitability.

What's in it for you

At Kuehne+Nagel, you’ll be part of a global logistics leader that believes in creating real impact—on business, on customers, and on careers. Here’s what you can look forward to:

  • Global Exposure: Step into a world of international opportunities with a presence in 100+ countries.
  • People-Centric Culture: Join a team where your voice matters and people genuinely care.
  • Learning & Development: Grow with us—personally and professionally—through world-class training and career pathways.
  • Innovation & Sustainability: Be part of a future-focused company driving real change in logistics and the planet.
  • Rewards & Recognition: Get rewarded for your passion, performance, and potential.
  • Stability with Agility: Enjoy the best of both worlds—a trusted global brand with a startup spirit.

 

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.