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How you create impact

• Lead operational optimization initiatives across the U.S. Air Logistics network.
• Identify, develop, and implement practical solutions that improve operational performance, productivity, and service quality.
• Evaluate and redesign workflows across Customer Care Logistics (CCL), Operational Care Centers (OCC), Revenue Care Centers (RCC), and other operational functions.
• Drive process harmonization and standardization initiatives aligned with global Air Logistics standards.
• Serve as a key stakeholder in operational automation and digital transformation projects.
• Partner with Global Operations Optimization teams on concept development, testing, implementation, and change management activities.
• Collaborate with Kuehne+Nagel Global Services (KNGS) teams to improve operational processes and efficiencies.
• Analyze operational challenges and develop sustainable solutions that improve customer experience and reduce production costs.
• Facilitate stakeholder engagement and gain buy-in for organizational change initiatives.
• Lead operational project implementation, monitoring, adoption, and success management.
• Act as a subject matter expert for Air Logistics operational systems and best practices.
• Travel extensively throughout the U.S. network to conduct workflow reviews, engage operational teams, and support implementation activities.
• Lead and mentor optimization resources and project teams, where applicable

What we would like you to bring

We're seeking a proven Air Logistics leader who combines operational expertise, process improvement experience, strong stakeholder management skills, and a passion for driving organizational change and operational excellence.

• Bachelor's degree in Supply Chain Management, Logistics, Business, Product Management, or a related field; Master's degree preferred.
• 5+ years of Air Logistics operational experience with a strong understanding of service delivery, operational workflows, and customer-focused logistics solutions.
• Proven success leading process improvement, operational excellence, transformation, automation, or optimization initiatives.
• Strong project management skills with the ability to lead complex initiatives and deliver measurable business results.
• Extensive knowledge of Air Logistics operations, carrier relationships, and operational best practices.
• Advanced knowledge of Air Logistics systems such as SALOG, BPA, CareLOG, eTouch, or similar operational platforms.
• Strong analytical, problem-solving, and decision-making capabilities with a focus on sustainable operational improvements.
• Ability to influence stakeholders, build cross-functional partnerships, and gain buy-in across multiple teams and locations.
• Exceptional communication, presentation, and relationship-building skills.
• Positive, self-starting, and can-do attitude with the confidence to challenge the status quo and drive meaningful change.
• Demonstrated change management experience with the ability to successfully lead transformation initiatives in complex operational environments.
• Strong technical aptitude and the ability to quickly learn new systems, technologies, and operational processes.
• High attention to detail, strong organizational skills, and the ability to perform effectively under pressure while managing multiple priorities.
• Experience collaborating with global stakeholders, Global Services (KNGS), and cross-functional operational teams is highly desirable.
• Prior experience leading operational optimization, process harmonization, automation, or transformation initiatives across multiple locations is strongly preferred.
• International Air Logistics experience is a plus.
• Willingness and ability to travel up to 50% to support operational reviews, implementations, and continuous improvement initiatives across the national network.
• Fluent English language proficiency required.
• Passion for continuous improvement, operational excellence, and creating scalable solutions that enhance efficiency and service delivery.
• A collaborative leadership style with the ability to engage frontline teams, operational leaders, and executive stakeholders alike.
• Proven ability to drive change, influence outcomes, and create lasting impact across a complex Air Logistics organization.

What's in it for you

At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The hourly wage range for this position is between $85,000 and $90,00 annually. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-SB1   

Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Artificial Intelligence (AI) tools may be used to assist in specific process [e.g., screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers.