It's more than a job
As part of the Contract Logistics team at Kuehne+Nagel, you will play a key role in designing, managing, and optimizing solutions that keep goods moving efficiently. Whether you’re leading a team, engineering processes, or driving projects, your work ensures that our customers’ products are stored, handled, and delivered with precision. From everyday essentials to seasonal items, what we do in Contract Logistics impacts businesses and communities around the world. At Kuehne+Nagel, your contribution goes far beyond the warehouse—it helps shape the flow of global trade.
The General Manager (GM) is responsible for overall performance, governance, and strategic oversight of a logistics facility where day‑to‑day operations are executed by a Fourth‑Party Logistics (4PL) provider. This role serves as the senior on‑site owner’s representative, ensuring that the 4PL delivers against contractually defined service levels, cost targets, safety standards, and continuous improvement objectives.
The GM acts as the primary liaison between the company, the 4PL, customers, and internal stakeholders, with full accountability for operational outcomes while not directly managing frontline labor.
How you create impact
End-to-End Operations Leadership: Own facility performance across service, cost, quality, safety, and compliance while translating strategy into scalable, execution-ready operations and leading startups or expansions.
4PL Governance & Performance: Manage the 4PL contract, enforce KPIs/SLAs, run business reviews, and drive root-cause resolution while ensuring adherence to scope, pricing, and change management.
Financial Oversight: Oversee site P&L, validate invoices and cost structures, and drive cost optimization and productivity improvements aligned with service goals.
Customer & Stakeholder Alignment: Act as the senior point of contact, manage escalations, align site execution with network strategy, and collaborate cross-functionally (procurement, legal, IT, engineering).
Safety, Compliance & Continuous Improvement: Ensure regulatory compliance and safety accountability, while championing Lean/Six Sigma, process optimization, and technology-driven innovation.
What we would like you to bring
- Bachelor’s degree in Supply Chain, Logistics, Operations, Business, or related field (or equivalent experience).
- 5+ years of progressive logistics, warehousing, or supply chain leadership experience.
- Proven experience managing third‑party logistics (3PL/4PL) providers.
- Strong commercial, financial, and contract management skills.
- Demonstrated ability to lead through influence rather than direct authority.
- Excellent stakeholder, customer, and executive communication skills.
- Experience running/operating a sort center or hub.
Preferred
- Experience in complex, high‑volume distribution environments.
- Lean Six Sigma certification or equivalent continuous improvement background.
- Experience with contract logistics, control tower, or outsourced operating models.
For applicants in the United States: Individuals with a disability who require a reasonable accommodation for any part of the application or interview process may contact us by sending an email to kn.taaccommodations.com
What's in it for you
Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-On-Site
Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.