It's more than a job
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
The National Sea Logistics Reefer Manager is responsible for driving the growth, profitability, and operational excellence of the refrigerated (reefer) logistics segment across Indonesia. This role will lead commercial development, customer solutions, and operational execution for temperature-controlled shipments, ensuring high service quality and compliance with industry standards.
How you create impact
- Drive national reefer business growth across key verticals
- Identify and develop new business opportunities, focusing on strategic and high-value customers
- Partner with Sales and Key Account teams to win reefer-related opportunities and tenders
- Develop customized reefer logistics solutions aligned with customer requirements
- Monitor market trends, competitor activities, and pricing strategies
- Act as the subject matter expert for reefer logistics within the country
- Develop and standardize reefer service offerings, including value-added services
- Collaborate with global/regional teams to align with product standards and innovations
- Support RFQs, tenders, and pricing strategies related to reefer shipments
- Ensure smooth end-to-end execution of reefer shipments
- Monitor temperature compliance, cargo integrity, and handling standards
- Work closely with operations, customer care, and vendors
- Resolve escalations related to reefer shipments and ensure customer satisfaction
- Implement continuous improvement initiatives to enhance service delivery
- Build strong relationships with key customers in reefer-dependent industries
- Act as escalation point for critical customers and sensitive shipments
- Collaborate cross-functionally with Sales, Operations, Customer Care, and Procurement teams
- Engage with carriers and partners to secure capacity and competitive rates
- Ensure adherence to local and international regulations
- Maintain high standards of documentation and shipment visibility
- Identify and mitigate risks related to temperature-sensitive cargo
- Track and report KPIs
- Analyze performance data to drive strategic decisions
- Provide regular updates to senior management on reefer business performance
What we would like you to bring
- Experience
- Minimum 5–8 years of experience in freight forwarding / sea logistics
- Strong exposure to reefer (temperature-controlled) shipments is a must
- Proven track record in business development, product management, or operations
- Experience handling import/export ocean freight processes
- Skills & Competencies
- Strong commercial acumen and negotiation skills
- Deep understanding of reefer logistics, cold chain, and container management
- Ability to manage cross-functional stakeholders
- Problem-solving mindset with strong operational understanding
- Analytical and data-driven decision-making skills
- Strong communication and presentation skills
- Education
- Bachelor’s Degree in Logistics, Supply Chain, Business Administration, or related field
- Language
- Fluent in English and Bahasa Indonesia (written and spoken)
What's in it for you
- Opportunity to lead a key function in a strategic market
- Exposure to regional and global stakeholders
- Platform to drive transformation and service excellence
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
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