It's more than a job
In this IT role, you will manage, develop, and support the technology infrastructure that powers Kuehne+Nagel’s global systems and operations. This contribution is vital to making both special and ordinary moments in the lives of people a reality. In fact, your work enables our teams to deliver fresh fruit, time-sensitive healthcare products and much more to people all around the world. Working in IT at Kuehne+Nagel contributes to more than we imagine.
As a member of the Global IT Workplace team in Belgrade, you will provide 3rd-level support for IT colleagues worldwide, focusing on endpoint management topics such as Windows and MacOS management, Patch Management, Configuration Management, and task automation. Collaborating with colleagues from Tallinn (Estonia), Hamburg (Germany), and the USA, you will develop, test, implement, and evaluate new solutions, improve existing processes, and resolve problems as they arise. Together with the team, you will build improvement possibilities to offer the best quality and efficiency in the service provided.
How you create impact
- Increase endpoint security by implementing best practices for protecting applications and devices from various threats, implementing security policies or configurations based on company security baselines (ADDS GPOs and Intune Configuration Policies);
- Endpoint Patch and Vulnerability Management of operating systems and standard applications for the IT workplace portfolio
- Building, testing and deploying configuration policies
- Providing 3rd-level technical support in remote device management.
- Automation of daily tasks by scripting (PowerShell, BashShell);
- Performing remote troubleshooting through diagnostic techniques and pertinent questions and determining the best solution based on the issue and provided details
- Creating/updating documentation to ensure historical retention (user guides, admin guides, knowledge base articles, FAQs, quick reference guides).
- Researching, evaluating, and remaining up to date on emerging tools, techniques, and IT technologies and working effectively in a collaborative and innovative team-oriented environment.
What we would like you to bring
- Fluency in English, both written and spoken
- Minimum high school degree in IT, Computer Science, or a relevant field
- Management of Microsoft operating systems
- At least 3 years of experience with managing M365 products (Intune, MECM, Entra, M365 Apps, Certificate services, ADDS, LDAP, GPO, Intune configuration profiles)
- Proficiency in PowerShell (scripting and automation)
- Strong problem-solving skills
- Strong analytical, troubleshooting, and communication skills to effectively understand and explain problems and solutions.
- Knowledge of network protocols (IPv4, DNS, DHCP, FW).
Nice to Have
- MS Graph (Azure API)
- Knowledge of Windows installer technologies and packaging tools
- Exposure to Linux OS (RHEL)
- Exposure to Databases
- General/Multi-purpose programming skills
- GIT experience and basic understanding
- Team-oriented mindset
- IT Security Awareness
- Previous background in IT support
What's in it for you
You will work in a global, innovation‑driven IT environment where you collaborate with colleagues worldwide. This role offers the opportunity to work with cutting‑edge technologies, expand your expertise in automation and security, and contribute to improving processes that impact thousands of users. You’ll enjoy a supportive, team‑oriented culture, high-level responsibility, and strong opportunities for professional growth within a global organization.
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
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