It's more than a job
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
The Sea Logistics Intern (ISC) will support customers by providing helpful information, answering questions, + responding to complaints. Utilizing your strong forwarding + market knowledge, you will provide front line support for customers to ensure customer satisfaction with our International Supply Chain (ISC) products, services + features.
How you create impact
- To qualify + enter customer orders into the operational execution process.
- To drive customer engagement, satisfaction, retention + reactivation in close cooperation with the Operational Care Center (OCC), destinations + regional stakeholders.
- To establish + strengthen operational relationships with customer contact(s) through daily interactions, regular care visits, pro-actively advising + consulting to ensure customer satisfaction.
- To qualify customer inquiries + provide quotations within the given price band, in line with the guiding leeway in decision-making, following up to ensure quotations are accepted + closed.
- To support customer onboarding in line with working instructions, ensuring inclusion + transfer of customer requirements into the KN systems alongside the (initial) customer order.
- To collaborate with Finance to adjust credit limits based on daily business development + coordinate measures in case of challenges.
- To document, resolve, analyze all complaints, then identify, share + eliminate root causes. To create, review + refine customer reports.
- To ensure delivery against all financial targets + strategic objectives across ISC.
What we would like you to bring
- Last year student in International Business/ Supply Chain/ Logistics, who can take full time internship for 12 months.
- Basic knowledge in International Freight Forwarding and import – export process.
- Willing to learn, can-do-attitude, responsible, detail-oriented, organized and customer-oriented.
- Good at communication, problem solving, time and job management skills.
- Good command of English
What's in it for you
Our global logistics network, cutting-edge IT systems, in-house expertise and excellent customer service is proof of our dedication to be the market leader. These attributes have placed us at the forefront of our industry, and positioned us to continue increasing the scope of our customer solutions and services.
Kuehne + Nagel gives employees the opportunity to learn and develop; to grow and perform to their fullest potential within a global work environment. We offer performance driven remuneration and total rewards and benefits.
With over 82,000 employees at more than 1,300 locations in over 100 countries, the Kuehne + Nagel Group is one of the world’s leading logistics companies. Its strong market position lies in the Seafreight, Airfreight, Contract Logistics and Overland Businesses, with a clear focus on high value-added segments such as IT-based integrated logistics solutions.
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
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