It's more than a job
As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
How you create impact
1. Customer Service, Operations Management & Process Optimization
• Ensure the efficient execution and continuous optimization of daily operational activities.
• Communicate daily with KN teams, subcontractors, customers, and relevant stakeholders to ensure smooth operations and identify improvement opportunities.
• Maintain strong relationships with customers, carriers, subcontractors, and business partners.
• Monitor customer service performance and supplier service execution against agreed service levels.
• Maintain, monitor, and report customer KPIs, operational KPIs, financial KPIs, and company Goal KPIs.
• Conduct operations in accordance with SOPs, working instructions, company standards, and customer requirements.
• Identify opportunities to integrate automation, digitalization, and technology into operational processes.
2. Shipment Coordination & Systems Management
• Create, update, and complete shipment records in Transport Management Systems (TMS) and other operational platforms.
• Coordinate transportation activities with all involved stakeholders to ensure timely and accurate service delivery.
• Monitor system-related KPIs and ensure data quality, accuracy, and compliance.
• Participate in the implementation, testing, enhancement, and deployment of operational and reporting systems.
• Support the adoption of new technologies, automation initiatives, and operational software solutions.
3. Complaint Handling, Incident & Crisis Management
4. Supplier Performance & Quality Management
5. Billing, Finance & Cost Control
• Ensure timely revenue recognition, invoicing, and gross profit confirmation in accordance with Finance Accounting Policies.
• Manage billing activities, including customer invoicing, debit note issuance, and revenue verification.
• Review supplier invoices, debit notes, and accrual records to ensure accuracy and completeness.
• Investigate and resolve rate discrepancies, billing errors, and financial exceptions.
• Ensure timely closing of the Forwarding Sub-Ledger (FSL) system and coordinate discrepancy resolution with Operations and Finance teams.
• Monitor account P&L performance and initiate corrective actions when deviations occur.
• Manage expense and cost accrual processes, including invoice collection, fuel records, incident-related expenses, and financial KPI improvements.
6. Policies, Documentation & Compliance
7. Administrative & Team Support
What we would like you to bring
- Bachelor’s degree in Logistics, Supply Chain, Accounting, Finance, or related disciplines. Finance/Accounting background is an advantage.
- Minimum 2 years of experience in Logistics, Supply Chain, Freight Forwarding, Carrier Operations, or related fields.
- Experience in handling end-to-end shipment operations, including billing and payment processes.
- Good understanding of cross-border transportation, import/export procedures, and customs clearance.
- Strong analytical and data management skills; comfortable working with systems, numbers, operational data.
- Good coordination, planning, problem-solving, communication, stakeholder management skills.
- Detail-oriented, proactive, and able to work independently in a fast-paced environment.
- Proficient in MS Office and logistics-related systems.Good command of written and spoken English.
- Willing to work overtime and travel when business requires.
What's in it for you
At Kuehne+Nagel, you’ll be part of a global logistics leader that believes in creating real impact—on business, on customers, and on careers. Here’s what you can look forward to:
- Global Exposure: Step into a world of international opportunities with a presence in 100+ countries.
- People-Centric Culture: Join a team where your voice matters and people genuinely care.
- Learning & Development: Grow with us—personally and professionally—through world-class training and career pathways.
- Innovation & Sustainability: Be part of a future-focused company driving real change in logistics and the planet.
- Rewards & Recognition: Get rewarded for your passion, performance, and potential.
- Stability with Agility: Enjoy the best of both worlds—a trusted global brand with a startup spirit.
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
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