It's more than a job
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
How you create impact
You are accountable for:
- CCL Goal Achievement: Implement and actively manage the customer ownership model in the CCL team along with all its elements as per the CCL Roles & Responsibilities Guidelines to grow, retain and serve the local customer base.
- Customer Allocation: Distribute the customers to the CCL team members based on customer size, complexity, and demand to ensure balanced workloads via the Celonis platform.
- Performance Management: Achieve all defined CCL KPIs and targets by actively working with the CCL Team Members.
- Change Management: Drive and manage the change with the CCL Team Members through constant engagement to deliver excellence in customer ownership.
- Leadership: You will be the main leadership driver and point of contact for your national / local CCL team/s, proactively owning the following elements and taking full accountability for their success and development.
You will be responsible to lead and manage on a national / local scale:
- Customer experience, delivering service and satisfaction to the highest level
- Customer Growth, retention and serving the local customer with all their requirements
- Maximising Customer Profitability
The above will be achieved for your local customer by being responsible for owning the and executing proactively these daily activities:
Commercial Management:
- Lead and manage customer growth & retention analysis and actions
- Upselling of K+N services and products to support customer requirements
- Spot quotation execution and follow up
- Own the profitability management and lead improvement actions through internal collaboration
- Commercial financial management to support resolution of bad debt issues
Relationships & Communication:
- Commercial communication incl. customer promise impact
- Bookings clarification communication
- Shipment update and deviation communication
Customer Promise Monitoring:
- Deliver overall transit time and commercial conditions as promised
Onboarding & Fulfilment:
- Lead or support the onboarding of new customers via our Implementation processes
- Creation of the shipment file and completion of the shipment file preparation
- Guide and ensure the customer is meeting our compliance and regulation standards
Customer System Maintenance:
- Manage and maintain accurate data within the Customer’s Business Profile
- Ensuring a healthy credit limit is maintained
- Have valid and accurate rates loaded into our systems in a timely manner
Dispute Management:
- Manage all customer complaints and claims with empathy through to resolution
- Raise and follow the correct internal escalation path where applicable
- Ensure all claims are accurately logged in our claims portal system
What we would like you to bring
- Bachelor’s degree in Logistics, Supply Chain or related field
- 5-10 years of relevant experience within Freight Forwarding/ Logistics, with solid exposure to Air Logistics (import/export)
- Proven leadership experience with the ability to manage, coach and develop team members
- Strong customer-centric and commercial mindset, with a focus on customer growth, retention, profitability
- Great understanding of air freight operations, shipment execution and compliance requirements
- Proficient in MS Office, comfortable with data handling and digital tools (KN systems is a plus)
- Ability to lead change and drive continuous improvement in a dynamic environment
- Strong problem-solving skills with a collaborative and service-oriented approach
- Strong stakeholder management and cross-functional collaboration skills
- Fluent in English (written and spoken)
What's in it for you
At Kuehne+Nagel, you’ll be part of a global logistics leader that believes in creating real impact—on business, on customers, and on careers. Here’s what you can look forward to:
- Global Exposure: Step into a world of international opportunities with a presence in 100+ countries.
- People-Centric Culture: Join a team where your voice matters and people genuinely care.
- Learning & Development: Grow with us—personally and professionally—through world-class training and career pathways.
- Innovation & Sustainability: Be part of a future-focused company driving real change in logistics and the planet.
- Rewards & Recognition: Get rewarded for your passion, performance, and potential.
- Stability with Agility: Enjoy the best of both worlds—a trusted global brand with a startup spirit.
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
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