Job Description
Global Sales Customer Excellence Manager High-Tech

It's more than a job

With a sales career at Kuehne+Nagel, you'll drive long-term business success by mastering sales strategies, nurturing customer relationships and identifying new opportunities. But you will also bring relief and peace of mind to pet owners around the world. Because when you do your job, your colleagues around the world are able to build reliable veterinary supply chains that ensure pets get the care they need. At Kuehne+Nagel, our work is about more than we imagine.

How you create impact

1. Bid & Tender Management
Support RFI and tender response processes in collaboration with Key Account Managers (KAMs).
Analyze tender requirements, help articulate commercial strategy alongside GKAM, and coordinate with pricing teams to ensure compliance and plausibility.
Prepare tailor made value propositions and lead internal/external post-mortem reviews.
 
2. Sales-to-Implementation Handover
Ensure smooth commercial handover of awarded business to Business Units (BU), aligned with Implementation Methodology and RACI.
Support implementation teams with commercial insights and documentation.
 
3. KAM & Sales Support
Maintain customer key data and ensure commercial housekeeping is up to date.
Act as an extension of the KAM in managing ongoing commercial relationships, including coordination of legal documentation (NDA, MSA..) and help identifying business opportunities to support the overall vertical growth. 
Prepare and attend customer strategic business reviews, coordinating contributors and presentation materials.
Identify opportunities for continuous process improvement in coordination with Business Units and the customer 
VOC - Act in conjunction with KAM team to ensure customer demands are met. 
 
4. Vertical-Specific Commercial Support
Vertical-specific customer engagement
Support preparation and participation in vertical-specific business reviews and strategic meetings.
Coordinate customer repositories, strengthen cross‑regional collaboration and internal engagement. Create and share best practices to drive consistency and performance. 
Drive internal vertical initiatives and share among peers and KAM community.

What we would like you to bring

1. Customer-Centric Mindset (Demonstrates a deep commitment to understanding and delivering on customer needs, proactively seeks ways to enhance the customer experience and add value throughout the sales and implementation journey)
2. Proactive & Solution-Oriented (Takes initiative to identify challenges and drive solutions without waiting for direction, thrives in dynamic environments and remains focused on outcomes and continuous improvement)
3. Strong Collaboration & Communication (Builds trusted relationships across functions, geographies, and cultures, communicates clearly and confidently with stakeholders at all levels, including senior leadership and external customers)
4. Detail-Oriented with a Strategic View (Balances precision in execution (e.g., pricing, tender compliance) with a broader understanding of commercial strategy and customer goals, Maintains a structured approach while adapting to changing priorities)

What's in it for you

To drive commercial excellence and customer-centric sales support across global end-to-end collaboration with key GA customers, by enabling effective bid management, ensuring seamless sales-to-implementation transitions, and strengthening vertical-specific customer relationships. This role acts as a strategic partner to Key Account Managers and Business Development leaders, ensuring the delivery of high-quality commercial solutions, consistent customer experiences, and operational alignment across pricing, implementation, and business units.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

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