It's more than a job
Are you ready to take on a critical role in shaping seamless customer experiences in logistics? As a Customer Onboarding Expert at Kuehne+Nagel, you will lead new business integrations, ensuring smooth transitions and operational excellence. With our proven CTI methodology and Zero Failure process, you will be the key player in turning complex challenges into success stories. Join us and make an impact in the dynamic world of contract logistics!
The Customer Onboarding Expert is responsible for supporting customer integration processes, including new business start-ups, system migrations, facility relocations, and specific projects. This role ensures tasks are completed on time, within scope, and aligned with Kuehne+Nagel/Customer objectives. It involves supporting activities and collaborating with team members to achieve project goals with the National Contract Logistics Customer Onboarding Manager.
How you create impact
- Develop and implement project plans to ensure a smooth customer transition into our services;
- Track progress and provide regular updates to stakeholders;
- Work closely with internal teams (Business Development, Operations, IT, Production Systems, and Customer Engagement) to align onboarding processes with customer needs;
- Manage and coordinate related teams and customer implementations on behalf of the National Contract Logistics Customer Onboarding Manager;
- Identify and mitigate risks in onboarding processes to improve efficiency;
- Utilize project management tools to monitor onboarding success and optimize workflows;
- Translate customer requirements into actionable project plans;
- Ensure customer expectations are met through clear communication and proactive issue resolution;
- Provide structured internal and external reporting;
- Address scope changes, risks, and deviations promptly with strong problem-solving skills.
What we would like you to bring
- Bachelor's degree (Industrial Engineering, or a related field);
- 2+ experience in , project management, project implementation, customer onboarding or a related field;
- Proficiency in AutoCAD as it will be used for warehouse design, layout validation, and operational planning;
- Excellent written and verbal communication skills in both English & Turkish;
- Strong communication and relationship management skills;
- Experience with project management methodologies and tools;
- Analytical mindset with the ability to troubleshoot and optimize processes;
- A valid driver’s license is required.
Because some stages of the hiring process are carried out in English, we kindly ask all applicants to upload their resume in English
What's in it for you
At Kuehne + Nagel you can demonstrate your personal and professional attributes. And you will have countless opportunities for further development. Benefit from the comprehensive offers provided by a global market leader and contribute your ideas on how we can continue to get a little better every day. You can be sure: Your opinion counts.
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.