As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

Job Purpose

The primary responsibility of this task is to handle ticket requests for updating sailing details. This involves reviewing a list of shipments that need to be checked and updated as necessary. These tasks must be performed following the Standard Operating Procedures and should meet the established performance and productivity targets.

Job Responsibilities

• Review the ticket and examine the request that has been submitted.
• Verify if the request aligns with the sailing details posted on the carrier's website.
• If the request does not match the information on the carrier's site, reject the ticket and inform the requester of the reason for the rejection
• If the request matches the details on the carrier site, proceed in updating the system.
• For tickets that involve multiple tracking numbers, the operator will provide an estimated time for when the request can be completed.
• Maintain communication with his/her Team Leader and report activities, concerns, and issues related to the process he/she is handling.
• Complete tasks on time with accuracy to achieve KPIs (Performance and Productivity)
• Ensure that all tickets are completed within the given SLA.
• Strictly adhere to Company Guidelines and Policies as outlined in the Consequence Management Framework.

Qualifications

• Bachelor's Degree holder
• 2-3 years logistics background
• Good communication skills
• Basic Knowledge with MS Word, Excel, and PowerPoint
• Cognitive Skills and Attention to detail
• Ability to work effectively in a team
• Adaptable in a fast-paced industry
• Ability to prioritize tasks effectively
• Possessing a positive can-do attitude.
• Work on shifts (weekdays, weekends or public holidays) & overtime as needed

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.