As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

Job Purpose

• The role supports daily supply chain compliance and operational excellence activities while ensuring accurate and timely data for internal stakeholders.
• The position proactively monitors account performance metrics, drives continuous improvement, and maintains data quality through exception management.

Main Responsibilities

• Identifies operational issues and implements preventive solutions to avoid service failures and support operational excellence.
• Sets up and maintains system-generated reports to ensure accurate, timely, and visible shipment data for customers.
• Coordinates with global stations to secure timely responses and reinforces adherence to SOP requirements.
• Resolves conflicts among origins, destinations, carriers, and suppliers through fact‑based analysis and local handling where possible.
• Shares best practices across stations to support customer growth and enhance overall service quality.
• Prepares and delivers data quality reports (daily to yearly) to CCL/OCC team and internal stakeholders in an organized and timely manner.
• Collaborates with internal departments to meet SLA standards and ensure operational commitments for key ISC customers.
• Builds strong internal network relationships, maintains up‑to‑date account documentation, drives process visibility, leads corrective actions, and co‑creates continuous improvement initiatives aligned with the supply chain value roadmap.
• Serves as the primary customer contact, managing daily inquiries, clarifications, and escalations with professionalism and urgency.
• Delivers proactive communication on shipment status, service updates, and potential disruptions to maintain transparency and trust.
• Facilitates customer meetings and calls, ensuring alignment on operational priorities, performance metrics, and improvement initiatives.
• Builds long-term customer relationships by consistently demonstrating accountability, responsiveness, and a solutions-oriented mindset.

Qualifications

• Bachelor’s degree in Supply Chain, Logistics, or a related field.
• 2 to 5 years of experience in Sea Logistics or a similar environment.
• Order Management experience is an advantage.
• Knowledge of KN systems (TMS, ESP, Infor Nexus, KN Login) is preferred.
• Experience in data management and supply chain operations is a plus.
• Strong analytical and problem-solving skills.
• Highly organized, with the ability to manage priorities and handle large volumes of data accurately.
• Effective communication and presentation skills with a customer-focused approach.
• Proactive in resolving issues and driving continuous improvement.
• Able to work independently, meet deadlines, and perform well under pressure.
• Team player with a strong sense of ownership, accountability, and willingness to learn.

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

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