As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

Role

Serves as the focal point of internal and external customers and address concerns, consolidates data from multiple systems to facilitate order entry process.Do cost audits and validate customer's database, event management, data cleansing and perform manual bookings and deliver reports including carrier invoice records and volume forecast.

Your Responsibilities

• To respond to, action, follow up with carrier & warehouse partners, resolve and/or escalate customer inquiries and spot quote queries
• To cross reference carrier website milestone tracking events to eTN to report to customer and escalate any gaps in eTN to management
• To generate basic tracking reports, basic Zendesk reports on a weekly and monthly basis
• To process customer invoices accurately, identify billing discrepancies
• To assist in compiling and pricing documentation
• To generate excel based forecast reports for carrier partners based on eTN data
• To receive carrier invoices weekly, follow invoice reconciliation process, update DIT file and review with P&P
• To export data from eTN, price all transactions following pricing process, update customer invoice file and review with P&P
• To identify, isolate and communicate carrier credits to carrier partners weekly
• To upload approved carrier invoices to ACON
• Transport data, cleanse data to produce standard format for analysis, convert docs to excel
• To track and trace (update of status & PODs upload) - trackers we don't have integration with or don't support T&T integration
• To update ETAs on eTrucknow
• Maintain data accuracy across internal systems, ensuring all records are updated in a timely manner
• To do manual bookings on truckers website

Your Skills and Experiences

• Bachelor's Degree graduate in any related course
• Advance knowledge in MS Office applications
• Strong communication and problem-solving skills
• Ability to work individually and as a team member
• Ability to work with demanding deadlines
• Ability to establish priorities and accomplish multiple tasks, must be organized

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.