In an administrative role at Kuehne+Nagel, tasks such as managing office operations or coordinating schedules certainly contribute to your team's success, but they also provide meaningful moments for people around the world. Because your attention to detail supports your colleagues to perform at their best, such as ensuring the timely and seamless transport of hearing aids and advanced medical devices that change lives. At Kuehne+Nagel, our work contributes to more than we imagine.

Role

Serves as the focal point of internal and external customers and address concerns, consolidates data from multiple systems to facilitate order entry process.Do cost audits and validate customer's database, event management, data cleansing and perform manual bookings and deliver reports including carrier invoice records and volume forecast.

Your Responsibilities

• To respond to, action, follow up with carrier & warehouse partners, resolve and/or escalate customer inquiries and spot quote queries
• To cross reference carrier website milestone tracking events to eTN to report to customer and escalate any gaps in eTN to management
• To generate basic tracking reports, basic Zendesk reports on a weekly and monthly basis
• To generate excel based forecast reports for carrier partners based on eTN data
• To receive carrier invoices weekly, follow invoice reconciliation process, update DIT file and review with P&P
• To export data from eTN, price all transactions following pricing process, update customer invoice file and review with P&P
• To identify, isolate and communicate carrier credits to carrier partners weekly
• To upload approved carrier invoices to ACON
• Transport data, cleanse data to produce standard format for analysis, convert docs to excel
• To track and trace (update of status & PODs upload) - trackers we don't have integration with or don't support T&T integration
• To update ETAs on eTrucknow
• To do manual bookings on truckers website

Your Skills and Experiences

• Bachelor's Degree graduate in any related course
• Advance knowledge in MS Office applications
• Strong communication and problem-solving skills
• Ability to work individually and as a team member
• Ability to work with demanding deadlines
• Ability to establish priorities and accomplish multiple tasks, must be organized

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.