It's more than a job
As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
The Sea Logistics Customer Care Expert is responsible for providing accurate and timely information to customers, responding to inquiries, and professionally handling complaints. This role serves as the primary point of contact for both internal and external stakeholders, ensuring a high level of customer satisfaction at every touchpoint.
The main objective of the position is to deliver an excellent customer experience by ensuring that customers are fully satisfied with Vinlog’s services, solutions, and operational processes. This includes managing customer requests efficiently, demonstrating a solution-oriented mindset, and maintaining consistently high service standards.
In addition, the role acts as the owner of an assigned customer portfolio (house accounts) and carries full commercial responsibility for the accounts handled. This includes managing and developing business relationships, driving customer retention, identifying growth opportunities, and ensuring sustainable business development.
*Please note that position is based in Paarl.
How you create impact
- Holistic support for customers in the field of sea freight and promotion of long-term, partnership-based customer relationships
- Processing customer inquiries and preparing offers
- Control of order processing from order acceptance to document verification to the completion of the shipment
- Integration and maintenance of customer data as well as creation of reports for the analysis and optimization of our services
- Close cooperation with the operational departments, sales and carriers
- Expansion of the portfolio of our existing customers, development of new business and acquisition of customers
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What we would like you to bring
- Completed training as a freight forwarding and logistics services clerk or comparable qualification
- First professional experience in customer service, ideally in transport and forwarding
- Confident handling of MS Office programs
- Independent, team-oriented and service-oriented working style
- Confident appearance, strong communication skills as well as a high level of service and customer orientation
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Good written and spoken English skills
What's in it for you
We offer an employee-friendly environment for you to develop and grow to become a skilled transportation logistics professional in a challenging and fast-developing company with a competitive salary and opportunities for further development within the Kuehne + Nagel Group. If like us, you put customers at the heart of everything you do, you can expect to be rewarded with a full package of benefits on top of a salary that grows with you as you grow in our business.
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.