It's more than a job
As a National Customs Implementation Manager at Kuehne+Nagel, your job is to optimise logistics to keep our global supply chains running smoothly. But the impact of your work goes beyond that. In fact, your expertise makes both special and ordinary moments possible for people around the world. For example, your work could ensure that a global product launch happens on time—such as ethically sourced beauty and bath products stocked at local stores for your loved one's valued self-care routine. It's import and export work, but it's also so much more than we imagine.
As National Customs Implementation Manager, you will oversee the onboarding of new clients, develops standardized customs procedures, and ensures regulatory compliance across all national operations. This role focuses on optimizing clearance processes, managing Brokerage-client integration, and driving technology adoption to enhance efficiency and minimize customs delays.
How you create impact
- Implementation & Onboarding: Lead the integration of new clients and specialized projects, ensuring operational, technical, and compliance requirements are met.
- Process Optimization: Develop and implement standard operational procedures (SOPs) for customs clearance to enhance efficiency and reduce delays.
- Regulatory Compliance: Ensure compliance with national customs regulations (e.g., CBP, CBSA), ensuring accurate classification, valuation, and documentation.
- System Integration: Drive digital connectivity by implementing automation tools and client-specific IT solutions for customs entries.
- Stakeholder Management: Act as the primary liaison between internal teams (sales, operations), external clients, and customs authorities.
- Reporting & Auditing: Monitor brokerage Key Performance Indicators (KPIs), such as entry accuracy and rejection rates, and conduct regular internal audits
What we would like you to bring
- Bachelor's degree in Supply Chain, International Trade, or equivalent experience
- 6+ years of experience in freight forwarding, customs brokerage, and client implementation
- Proven ability to lead projects, manage timelines, and coordinate cross-functional teams
- Proficiency in customs software (e.g., ABI) and CRM systems
- Deep understanding of HS codes, trade regulations, and free trade agreements
- Strong negotiation and communication skills for interacting with authorities and clients
What's in it for you
There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, a 401k retirement savings plan, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-RT1
Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
Artificial Intelligence (AI) tools may be used to assist in specific process [e.g., screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers.
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.