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Join our dynamic Air Logistics team as an Operational Care Specialist, where you will play a critical role in ensuring the seamless coordination and execution of international air shipments. In this role, you will be responsible for managing end-to-end operational activities, from booking and documentation to shipment monitoring and exception management.

You will collaborate closely with customer care teams, carriers, and internal stakeholders to deliver high-quality service, meet transit time requirements, and drive operational excellence. This is an exciting opportunity for a detail-oriented professional who thrives in a fast-paced, customer-focused logistics environment.

How you create impact

• Coordinate and manage airfreight shipments from booking through final delivery
• Ensure all shipments are executed accurately, efficiently, and within agreed timelines
• Prepare and process all required shipping documentation in compliance with regulations
• Monitor shipment progress and proactively manage any deviations or disruptions
• Maintain accurate and timely updates in operational systems, including cost data
• Review and validate customer instructions, resolving discrepancies when needed
• Collaborate with customer care teams to meet specific transport and service requirements
• Secure competitive rates and capacity with approved carriers and partners
• Maintain effective communication with all internal and external stakeholders
• Work closely with gateways, warehouses, customs teams, and vendors to ensure smooth operations
• Monitor carrier performance and escalate issues where service levels are not met
• Support cost optimization initiatives to maximize profitability
• Contribute to process improvements and system enhancements
• Participate in new customer implementations to ensure smooth operational handover
• Ensure compliance with air transport regulations, company standards, and industry guidelines

What we would like you to bring

• Background in freight forwarding, logistics, or air logistics operations
• Strong analytical, organizational, and time management skills
• Effective communication skills with the ability to coordinate across multiple stakeholders
• High attention to detail with strong problem-solving capabilities
• Customer-focused mindset with a proactive, “can-do” attitude and ability to work under pressure

This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship. 

What's in it for you

Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-UT1

Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. 

Artificial Intelligence (AI) tools may be used to assist in specific processes [e.g. screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers.