It's more than a job
As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
How you create impact
As a Customer Care Specialist within our Sea Logistics team, you will serve as a key point of contact for customers, ensuring seamless transportation solutions while building long-term relationships based on trust and service excellence. This is an exciting opportunity to join a collaborative, fast-paced environment where your customer service expertise, problem-solving abilities, and logistics knowledge will directly contribute to customer satisfaction and business success.
- Serve as the primary point of contact for customers, responding to inquiries via phone, email, and other communication channels in a professional and timely manner.
- Provide accurate information regarding shipments, accounts, products, services, and operational processes while ensuring a high level of customer satisfaction.
- Resolve customer concerns and escalated issues with professionalism, sound judgment, and a customer-focused approach.
- Partner closely with cross-functional teams, including Sales, Operations, Marketing, and Technical Support, to address customer needs and drive service excellence.
- Maintain detailed and accurate records of customer interactions, requests, and resolutions within the customer service management system.
- Proactively identify opportunities to enhance the customer experience and support continuous process improvement initiatives.
- Build and maintain strong customer relationships through consistent communication, problem-solving, and proactive support.
- Ensure service commitments are met by effectively managing priorities and following through on customer requests in a timely manner.
What we would like you to bring
- 1+ years of experience in customer service, operations, logistics, supply chain, transportation, or another fast-paced business environment
- Experience managing customer relationships and resolving issues in a professional setting
- Proficiency with Microsoft 365 applications, including Outlook, Excel, and Teams
- Ability to learn and utilize operational systems, dashboards, and data to support daily activities
- Strong analytical, problem-solving, and decision-making skills
- Excellent communication and conflict-resolution abilities
- Highly organized with strong attention to detail and the ability to manage multiple priorities
- Ability to work effectively under pressure in a fast-paced, customer-focused environment
This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship.
What's in it for you
At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-TD1
Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
Artificial Intelligence (AI) tools may be used to assist in specific processes [e.g. screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers.
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
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